Energy Transition Specialist
il y a 7 jours
We are seeking an experienced Operations and Product Manager to join our team at Octave, a leading cleantech company. This exciting role will oversee the deployment and performance of our Energy Management System (EMS), ensuring seamless operation of our distributed assets.
Key Responsibilities- Product Management:
- Translate customer needs, technical requirements, and operational feedback into actionable improvements to the EMS platform.
- Define, track, and optimize KPIs related to EMS performance (uptime, commissioning time, revenues generated, ...)
- Collaborate with engineering teams to prioritize features, improvements, and bug fixes.
- Develop and maintain internal documentation, tooling, and processes to scale EMS commissioning and support.
- Customer Support:
- Continuously monitor EMS performance, ensuring optimal operation of our distributed assets.
- Manage notifications and alerts, responding proactively to system anomalies.
- Identify client needs, and work closely with internal teams to optimize EMS usability and customer experience.
- Provide first-line customer support for EMS-related inquiries. Escalate technical issues related to EMS logic to the Software or Analytics teams.
- EMS Hardware & Installation Management:
- Oversee the procurement, setup, and distribution of EMS hardware.
- Provide installation support for EMS hardware in non-BESS sites.
- Handle the commissioning of Octave's EMS, and the configuration of the controlled assets (PV inverters, EV chargers, ...)
- Experience with energy management systems or IoT devices.
- Strong problem-solving skills and the ability to work independently.
- Customer-centric mindset, with the ability to provide high-quality support and service delivery.
- Excellent communication skills in English (French or Dutch is a plus).
- Experience in the energy markets.
- Knowledge of Python and Linux, for troubleshooting.
- Familiarity with industrial protocols such as Modbus TCP and Modbus RTU.
- Familiarity with IT networking concepts.
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