Business Transformation Director

il y a 5 jours

Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps plein

**Job Description:**

As a Business Transformation Director at TN Belgium, you will be responsible for overseeing the project portfolio within a department, covering areas such as Customer & Data and Distribution. This role involves implementing cross-functional and complex programs, while developing the skills of the transformation team.

The portfolio includes projects focused on enhancing customer and broker experiences, driving digitalization, and leveraging data use cases, alongside other cross-functional initiatives. Close collaboration with multiple departments is required.

Key Responsibilities:

  • Conduct preliminary strategic analysis to design a comprehensive transformation plan.
  • Define and maintain the portfolio roadmap, integrating cross-functional initiatives to address strategic priorities.
  • Lead the execution of transformation processes across business units, ensuring alignment with key dependencies and organizational goals.
  • Monitor the progress of ongoing projects and roadmaps, communicating achievements and challenges to stakeholders while adhering to timelines, budgets, and objectives.
  • Oversee specific programs, including governance, KPI management, and overall implementation.
  • Support the creation and operation of effective project teams focused on process simplification, customer experience, and digital opportunities.
  • Foster strong relationships with internal stakeholders to manage expectations, anticipate risks, and ensure successful program delivery.
  • Drive continuous improvement in processes and tools to enhance services for customers and brokers.
  • Champion the adoption of Agile methodologies, fostering an Agile mindset across functions.
  • Provide coaching and professional development for team members, encouraging skill-building and process improvement.
  • Actively participate in team activities and promote knowledge-sharing to enhance transformation capabilities.
  • Serve as a transformation role model across the organization, exemplifying a proactive, solutions-oriented approach to challenges and embodying organizational values.

Requirements:

  • Over 10 years of experience in project and program management.
  • Proven expertise in the insurance industry, particularly related to products, processes, and customer, data, and distribution challenges.
  • Experience presenting to senior executives and managing key stakeholders.
  • Strong background in process management and redesign.
  • Ability to simplify and streamline complex concepts effectively.
  • Excellent collaboration and teamwork skills.
  • High motivation, initiative, and results-driven problem-solving capabilities.
  • Strong analytical abilities and a comprehensive, strategic mindset.
  • Exceptional influencing, facilitation, and communication skills, both written and verbal.

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