IT Support Specialist

il y a 4 jours


Aalst, Flandre, Belgique Stefanini Temps plein
Job Description

This is a fantastic opportunity to play a key role in ensuring the successful delivery of a premium IT support service at Stefanini, an ambitious company operating at the forefront of their industry.

Key Responsibilities:

  • Support and maintain user account information including rights, security and systems groups;
  • Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue - in cooperation with the resolver group who transferred the issue, if necessary;
  • Coordinate with third-party vendors to resolve hardware and software problems, as required;
  • Receive and resolve hardware or software related issues from Tiers 2 and 3 when break-fix is necessary to solve an issue;
  • Interface with hardware and software vendors for planning and problem resolution;
  • Execute the installation of PCs, peripherals and LAN-based equipment;
  • Move workstations, peripherals and telecommunications equipment, as required;
  • Test completed IMAC's and verify acceptance by end user;
  • AV and Conference support with software such as Webex, Skype for Business, Zoom etc.

Required Skills and Qualifications:

  • Excellent English language skills, both written and spoken;
  • Team Player and Analytical Thinking;
  • Able to adapt in a fast evolving technology environment and ability to learn;

About Us:

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. Our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.


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