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Help Desk Support Specialist

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Overview

SISL Global is seeking a skilled Technical Assistant to join our IT support team. As a key member of our team, you will be responsible for providing top-notch technical assistance to end-users with their computer and software issues.

Key Responsibilities

  • Troubleshoot and resolve hardware and software problems reported by users in a timely manner.
  • Install, configure, and maintain desktop computers, laptops, and peripherals, ensuring they meet the company's standards.
  • Provide remote technical support to users, utilizing effective communication skills to understand and address their needs.
  • Update and maintain software applications to ensure seamless operation.
  • Reset passwords and manage user accounts, adhering to security protocols.
  • Document technical issues and solutions, contributing to the improvement of our support processes.
  • Collaborate with senior engineers on more complex tasks, sharing knowledge and expertise.
  • Stay up-to-date on the latest technology trends, applying this knowledge to enhance our IT services.

Requirements

  • A Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • A minimum of 1 year of experience in a technical support role (preferred).
  • Strong working knowledge of Windows operating systems, with familiarity with Mac and Linux operating systems an added advantage.
  • Excellent troubleshooting and problem-solving skills, with the ability to work independently and as part of a team.
  • Effective communication and interpersonal skills, with a focus on delivering exceptional customer service.
  • Ability to prioritize tasks, manage time effectively, and maintain a high level of productivity.

Preferred Skills

  • Active Directory.
  • Microsoft Office Suite.
  • Network troubleshooting.