Customer Support Specialist
il y a 7 jours
**About BlueIT:**
">We are a global and successful player in ICT services and software, supporting large companies and multinationals in their IT needs on a daily basis.
">What We Offer:
">- ">
- A dynamic work environment with opportunities for growth and skill development">
- A comprehensive benefits package, including 32 vacation days and training budget for obtaining certificates">
- A modern work environment where talent is recognized and development is encouraged">
- Full-time permanent employment with attractive salary conditions">
- Extra-legal benefits such as meal vouchers, eco vouchers, hospitalization and group insurance, personal laptop, mobile phone subscription, 13th month salary, NET allowances for internet, car wash, etc.">
About the Role:
">We are looking for a Support Engineer L1/L2 to strengthen our team. As a key member of our Service Desk, you will be responsible for providing technical support and resolving issues for our clients.
">Your Key Responsibilities:
">- ">
- Provide first and second line support for a variety of technical issues">
- Manage user profiles, hardware, and software, and contribute to ongoing improvement processes">
- Perform installations and configurations and provide support for all devices within the company using various tools">
- Regularly visit client sites to solve problems if remote resolution is not possible">
- Handle and process tickets: onboarding and offboarding people, assigning rights or applications, resolving printer issues, and software & PC-related problems">
Requirements:
">To succeed in this role, you will need:
">- ">
- Relevant work experience in a Service Desk environment and ability to correctly register incidents and solve known problems according to procedures">
- Experience with core Microsoft technologies such as Office 365 and Windows OS">
- Strong analytical and problem-solving skills and ability to strive for the best result">
- Fluency in Dutch, English, and French and a driver's license B">
- General knowledge of AD, AAD, O365, SharePoint, Intune, Security (MFA, CA, M365 Defender,...), networking, and Windows OS">
What You'll Get:
">In addition to a competitive salary and benefits package, you can expect:
">- ">
- A young, growing, and dynamic company with opportunities for growth and skill development">
- A trendsetting work environment where development is important and talent is recognized">
- A collaborative and supportive team environment">
- Opportunities to obtain certifications and build up on your skills and knowledge">
Are You a Good Fit?
">If you have a passion for technology and a strong desire to deliver exceptional customer service, we would love to hear from you. Please submit your CV and we will be in touch shortly.
-
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