Customer Service
il y a 2 semaines
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
Embark on an exciting journey with us as a **Customer Service & Sales Support Specialist** at our **Northern Spain** offices in the enchanting region of **Asturias**. Immerse yourself in a picturesque setting, surrounded by nature, while contributing to our **dynamic team**
Are you a meticulous problem-solver with a knack for teamwork? Join us as a Customer Service and Sales Support Specialist for the **Belgian market** Picture yourself managing and supporting customers, navigating through orders and inquiries, all while ensuring seamless on-time deliveries. Your journey awaits - let's make it vibrant together
**Key responsibilities**:
- Acts as primary customer interface for important external customers, distributors, potential customers, and other roles internal to the business.
- Pro-actively interacts with customers for notification of late orders due to product availability, transportation issues
- Interacts with customers as occasion arises - on site. Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model
- Interacts with a broader network of Internal Axalta Partners to ensure that the customers’ requirements are understood, and commitments are met.
- Receives and processes all types of customer orders including complex orders.
- Responsible for inquiry & order handling process from beginning to end
- Processes customer complaints and returns according to the Complaint Management process and return policies. Can identify the need for extra information to enable a thorough complaint analysis.
- Performs quality control checks and takes subsequent corrective actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.
- Follows desk procedures/policies in compliance with QS 9000, ISO, and/or other Quality System requirements.
- Can provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions.
- Performs standard Customer Master Data Maintenance activities following defined procedures and guidelines
- Performs limited Master Data entries related to: Materials, Transfer pricing, customer prices, Customer Data.
- Understands cash collection process e.g., credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.
- Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations.
- Supports Sales by providing detailed input/reports on sales volumes by account.
**Skills**:
- Language skills: Local language ( Dutch and French), good knowledge of English.
- Computer knowledge: Proficient in Word and Excel. Good knowledge of SAP is preferable.
- Open-minded person, communicative and customer-focused.
- Experience in a similar role or customer-centric position is highly appreciated
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
**Job Types**: Full-time, Permanent contract
**Benefits**:
- Food allowance
- Life insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to Relocate:
- 2800 Mechelen: Relocate before starting work (required)
Work Location: Hybrid remote in 2800 Mechelen
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