Junior Technical Support Engineer
il y a 3 semaines
Your new company
The company is an IT consulting firm that provides a complete range of IT services geared towards supporting a large organisation in the automotive industry.
They pride themselves on being innovative and handling the needs of their customers in a professional way. Working in this company means being surrounded by qualified and technical people who keep adding value in an extremely competitive and ever-changing market.
Your new role
You will be responsible for Vehicle diagnostic support:
Providing level 2 technical support for the support platforms situated in each European country (be the Superuser).
Ensuring the filtering, verification, and correct documentation of support cases.
Close collaboration with the level 1 tech team to clarify the scope of the support when needed.
Raise cases towards the other OEM (Original Equipment Manufacturer) support lines regarding eventual identified issues about the diagnostic tool or the technical publications.
As the owner of the requests, you will have to follow-up on those inquiries and ensure prompt solutions.
Ensure FCR (First Contact Resolution).
Promote effective communication across the different entities.
Monitor the performance of our support activity using our KPIs.
Make sure the SLAs are achieved as expected.
Provide the right performance review to your supervisor and the upper management.
Conduct a Root Cause Analysis when required.
Constant update of the training material and collaborate on Best Practice manual.
You will also be responsible for Testing:
Communication test between cars and diagnostic tools.
Test diagnostic tool releases and update functional tests.
Ensure the good communication for all types of cars available in the market.
Diagnostic tool database specifications review.
What you need to succeed
You will need a strong willingness to learn.
You will need a bachelor's degree in engineering (mechanical, electronics, IT, … or similar).
You will need a good understanding and operability of Windows OS.
You will need a logical understanding of issues with a rational, procedural approach in resolving them, as well as well-structured written communication.
What you'll get in return
Base salary + bonus based on performance
Remote working allowance
100% public transportation reimbursed
Phone plan
Meal vouchers
Pension contribution
Hospitalisation insurance
Lawrence Harvey is acting as an Employment Business in regards to this position. Visit our website and follow us on Twitter for all live vacancies (lawharveyjobs)
-
Junior Technical Support Engineer
il y a 4 semaines
Brussels, Belgique CV-Library Temps pleinYour new company The company is an IT consulting firm that provides a complete range of IT services geared towards supporting a large organisation in the automotive industry. They pride themselves on being innovative and handling the needs of their customers in a professional way. Working in this company means being surrounded by qualified and technical...
-
Technical Support Expert
Il y a 5 mois
Brussels, Belgique Vivaldis Interim Temps plein**Functie**: Voor onze klant, zijn wij op zoek naar een Junior Technical Support Expert - Audiovisuele Technieken Jouw taken: - Je werkt in de support & maintenance afdeling - Je werkt installaties uit van audiovisuele - en conferentiesystemen, camera’s, projectoren, sturingssystemen, etc. - Dankzij je kennis en de training die je zal volgen, kun je...
-
Junior Technical Support Expert
Il y a 5 mois
Brussels, Belgique VINCI Facilities Belgium Temps pleinVINCI Energies Belgium stelt ongeveer 2.800 mensen tewerk en realiseert een jaarlijkse omzet van 580 miljoen euro. VINCI Energies Belgium opereert onder vijftien merken, meer bepaald. Met onze 60 business units, verspreid over gans België, staan wij zeer dicht bij onze klanten. Dankzij onze technische expertise en jarenlange ervaring, begrijpen wij de...
-
Technical Support Specialist
Il y a 5 mois
Brussels, Belgique OneSpan Temps pleinAt OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...
-
Sander and Partners
il y a 2 semaines
Brussels, Belgique SANDER. Temps pleinOur partner is a leading tech company dedicated to delivering cutting-edge solutions that empower businesses to thrive in the digital age. We believe in innovation, quality, and customer satisfaction. To support our growing customer base, we are looking for a skilled and dynamic Trilingual Support Engineer to join the technical team.Role As a Support...
-
Technical Support
Il y a 7 mois
Brussels, Belgique In4Matic Temps plein**Function**: - Assist spare parts sales staff by providing technical answers to customer inquiries. - Contribute to the design and integration of new equipment into existing Rolling Stock and follow up on related projects. - Monitor 'end-of-availability' (obsolescence) messages for specific material and assess relevance for the Belgium installed base. -...
-
Technical support
Il y a 5 mois
Brussels, Belgique Viabuild Temps pleinBack Technical support Grimbergen/Haren, Belgium Employee No remote work Job description Managing, supervising and supporting a plant manager and machinist in cooperation with the quality manager in order to form a well-functioning team. Supervising the technical aspects of the plants in cooperation with the Plant Manager of the plants First point...
-
Technical Support Construction
Il y a 5 mois
Brussels, Belgique SD Worx Jobs Temps plein**Introductie**: Etes-vous à la recherche d'un job passionnant dans le secteur des assurances? Vous êtes bilingue fr/nl, et avez une très bonne connaissance du secteur de la construction et des travaux intérieurs? Pour un de nos partenaires, nous sommes à la recherche d'un Technical Support au centre de Bruxelles ! **Wie zoeken we?**: En tant que...
-
Technical Support
Il y a 5 mois
Brussels, Belgique Start People Temps pleinVoor onze klant te Hasselt zijn wij op zoek naar een **Technical Product Supporter**. Ben jij **technisch onderlegd**? Heb jij veel **maturiteit en verantwoordelijkheidsgevoel**. Lees dan zeker verder! Als **Technical support** heb jij volgende taken: - Technisch ondersteunen van de internal en external sales bij de opmaak van complexe offertes en...
-
Support Engineer
Il y a 2 mois
Brussels, Belgique Chift Temps pleinWe created Chift two years ago and we want to be the European leader of financial software integrations by 2027 🚀 It’s an amazing opportunity to be part of the early builders of an ambitious and fast-growing start-up. You will be working closely with the founding team and your actions will have a direct impact on the company and the product used by our...
-
Technical Support Digi
Il y a 5 mois
Brussels, Belgique Citymesh NV Temps plein**DIGI BE** welcomes you. We've set foot in the telecom landscape with a singular mission - to **disrupt and redefine.** With audacious goals and an unyielding ambition, we're forging a path that is fiercely **customer-centric and rooted in innovation. **Prepare to witness a revolution in telecom, because DIGI BE isn't just here to play; we're here to lead...
-
Technical Support Specialist Cybersecurity
Il y a 5 mois
Brussels, Belgique Sopra Steria Temps pleinSopra Steria is looking for a Technical Support Specialist - Cybersecurity. As a Level 1&2 Technical Support Specialist, you are responsible for providing technical support in the service domain and monitoring our cybersecurity measures. - Required skills and experience:_ - Resolving technical issues and providing support for the implementation and...
-
Technical Support Brussels
Il y a 4 mois
Brussels, Belgique Citymesh NV Temps plein**DIGI BE** welcomes you. We've set foot in the telecom landscape with a singular mission - to **disrupt and redefine.** With audacious goals and an unyielding ambition, we're forging a path that is fiercely **customer-centric and rooted in innovation. **Prepare to witness a revolution in telecom, because DIGI BE isn't just here to play; we're here to lead...
-
Technical Customer Support
Il y a 5 mois
Brussels, Belgique OSR Enterprises Temps plein**DESCRIPTION**: **We are interested in welcoming** **a Technical Customer Support to join our** **diligent team accepting full ownership of technical customer-facing activities such as product deployment, training, and customer support.** **REQUIREMENTS**: **Essential**: - 7+ years of proven success in sales and business development for hardware, software...
-
Technical Lead
Il y a 5 mois
Brussels, Belgique Quantexa Temps plein**What we’re all about.** It isn’t often you get to be part of a tech company that, since 2016, has been innovating the data analytics market in ways no-one else can. Our technology started out in FinTech, helping tackle serious criminal activity. Now, its potential is virtually limitless. Working at Quantexa isn't just intellectually stimulating....
-
Junior IT Support
Il y a 7 mois
Brussels, Belgique Pauwels Consulting Temps pleinWe are currently looking for a junior profile to strengthen our team in Brussels. Are you currently looking for an IT support position where your knowledge of IT systems would be a valuable asset ? Then do read on! Because at Pauwels Consulting, we don’t just mix and match our consultants with different projects, but actively pursue career and personal...
-
Technical Support Insurance
Il y a 2 mois
Brussels, Belgique NN Group Temps pleinHoe ziet jouw job eruit als Technical Support Insurance eruit? Als Technical Support Insurance sta je in voor de technische en verzekeringtechnische ondersteuning aan de customer care teams binnen de employee benefits en de self employed afdeling. Je bent hun eerste aanspreekpunt in het geval van verzekeringstechnische vragen, biedt hulp bij complexe...
-
Junior Business Analyst
Il y a 5 mois
Brussels, Belgique AMA European Consulting Temps plein**Junior Business Analyst Source2Pay** **Mission**: In an Agile framework, you will integrate the S2P squad as business analyst/process engineer to contribute to ensure the business continuity the implementation of the value-chain S2P. The objective is to support the end-users and ensure the proper functioning of the tools and process. Currently, the...
-
Technical Product Support
Il y a 5 mois
Brussels, Belgique Actief Interim Temps pleinHeb jij een passie voor Technical Sales in een industriële B2B omgeving? Heb jij veel goesting om bij te leren? Dan ben jij de Technical Product Support!Je gaat werken 'on site' bij verschillende klanten die een enorm groeipotentieel hebben. Hier sta je in voor het volledige support aan de projecten die lopende zijn bij de klant. Wat houdt dit in: -...
-
Network Support
Il y a 5 mois
Brussels, Belgique Tech Domain Temps pleinWe are looking for an IT & Network Support Engineer/Technician to support tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays). Tasks will be L1 & L2 IT/Networking related...