Support Engineer
Il y a 2 mois
We created Chift two years ago and we want to be the European leader of financial software integrations by 2027 🚀 It’s an amazing opportunity to be part of the early builders of an ambitious and fast-growing start-up.
You will be working closely with the founding team and your actions will have a direct impact on the company and the product used by our clients. Depending on your skills and the strategy, we will prioritize the many projects you will be working on.
Vos missionsAs support engineer, you will have a key role in our company as you will be in direct relation with our customers helping them to enjoy a perfect ride with Chift. We are looking for someone who is willing to take on responsibilities with a focus on troubleshooting and resolving end-user problems. You will be mostly in contact with the tech team of our clients.
Here is an overview (not exhaustive) of your responsibilities:
- Support of our customers & 2nd line support for end-users
- Helping new customers to onboard smoothly
- Handle tickets related to issue with our applications: sync issues, api issues,
- Troubleshooting
- Improve our processes & procedures related to support
- Documentation of problems & solutions, helping to build the perfect self-service portal for customers.
- Graduated in Computer Science or Self-taught.
- Startup experience is a plus but not a must.
- Good problem solving, organizational and listening skill
- Be communicative and like customer contact
- Thirst for knowledge; you love challenges and are eager to learn new things. Moreover, you want to understand the different technologies used to have a good overall view of the solution.
- Startup enthusiast: the environment is more rock and roll than a corporate job. You need to be open-minded, resourceful, curious, and enjoy collaboration.
- Having an ownership and "doer" spirit: the small size of the team will allow you to take the lead on different subjects.
- Language:
- French or Dutch native
- English
- Full availability of our CTO & CCO to support and coach you.
- Experience in a young, rapidly growing tech startup 🚀 and a great atmosphere 🍻.
- Flexible work schedule and a mix of office/remote work.
- Attractive package (salary, meal vouchers, eco-vouchers, mobility budget, flexible vacation days 🏝, etc.).
- Possibility of accessing equity in the next funding round 🚀.
- A good atmosphere in a startup means: aperitifs, lunches, and activities to celebrate each important milestone together.
You see yourself in the description above ? Join us
It is an amazing opportunity to be part of the early builders of a Belgian success story
The recruitment process works so:
- Informal call with Alexandre, the founder associate. Pure culture fit.
- First call with Henry, the CTO. Culture fit and check about your technical background.
- Technical case with Henry, the CTO. To assess your technical skills.
- Meeting with the two other co-founders, Gauthier and Matthieu.
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