Support staff for an International Organisation
il y a 4 jours
After a thorough training period with business trips to the team in Germany, you will provide the service out of our offices in Luxembourg - Bertrange. This is a unique opportunity to grow together with us in supporting European Institutions and International Organisations and their clientele out of Luxembourg.
Tasks and Responsibilities:
- First point of contact for the international customers of a prestigious International Organisation in Munich, Germany.
- Providing general and subject-specific support to customers regarding patent applications and procedures, various forms and fees, online tools and services.
- Responsible for registration and processing of customer enquiries via phone, contact form and email.
- User guidance on the organisation webpage to ensure applicants and companies understand the patent procedures.
- Customer data management and maintenance in various data management tools.
- Fluency in German and English. Being able to speak French is a distinct advantage.
- Preferably previous experience in customer care or hospitality.
- Passionate about customer care and ability to work in a dynamic customer service environment.
- Ability to pick things up quickly and wants to learn new things.
- Customer focused with experience of managing complex enquiries.
- Excellent communication skills.
- Organisational and problem-solving skills.
- Team player who enjoys working in a cross-functional, diverse and international team.
- Outstanding reference in your CV of a renowned international organisation.
- CDI/Permanent Contract.
- Luxembourgish employment contract.
- Multicultural environment.
- 3-6 months of on-the-job training in various areas.
- Location: Luxembourg-Bertrange.
- Hybrid working after the training phase.
- Business trips to Munich during the training phase.
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