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Job description About Monizze Monizze is on a mission to help employers support the well-being and engagement of their people.From our roots in electronic meal, eco, and gift vouchers, we’ve evolved into a comprehensive Reward Management System, offering smart, flexible, and human-centered salary solutions.We are looking for a Customer Success Manager to ensure our RewardFlex team continuously delivers a high-quality customer experience, from onboarding through post-implementation support. We work cross-functionally and support Monizze’s ambition to grow sustainably, with a strong culture of collaboration and ownership.Your advantages first ?? Your purchasing power is optimized – the motto is true for clients & employees?? 30 days off per year: 20 legal holidays 6 ADV/RTT 4 Monidayzz?? A mobility budget?? Homeworking flexibility with days of remote work and a monthly allowance to make it comfy?? Work from abroad up to 4 weeks a year (after 6 months @ Monizze)?? Belgian roots, mindset & attitude: a cool and informal atmosphere – one of the best things since waffles?? Disrupting and innovative: we digitalized the market and keep pushing innovation in every aspect?? Your growth is our growth: unlimited learning opportunities (languages, personal growth, hard skills,...)?? Your health and your family's health is covered by our hospitalization insurance? Internal mobility is regularly an option for anyone looking to evolve or change jobs or departments?? Homeworking opportunities and overall flexibility?? A yearly trip with all your colleagues to celebrate our achievements? We do much more for our employees, but we needed space to describe the job We'd love to tell you about it though, so ask usWhat You’ll Do Client onboarding managementWelcome new clients and support them as they join the platformLead onboarding phases by ensuring a smooth, structured implementation tailored to each client’s needsAct as the main point of contact for clients during their onboardingSupport for Product SpecialistsAssist and support Product Specialists during the onboarding of the clients they have signedWork closely with them to ensure efficient implementation and an optimal customer experienceDaily support for employersSupport employers in their day-to-day use of the platformAnswer operational questions to ensure the best possible experienceActively contribute to customer satisfaction and retentionKnowledge Base, processes & continuous improvementEnsure that the Knowledge Base and processes (internal and external) are always up to dateIdentify inconsistencies or gaps and escalate them to the relevant teamsContribute to the continuous improvement of onboarding and support workflowsCustomer feedback collection and escalationCollect customer feedback in a structured mannerAnalyze recurring needs, pain points and expectationsShare insights with Product teams to support future platform improvementWhat You’ll Bring Must-Haves:Comfortable working with digital tools and SaaS environmentsAbility to manage multiple cases and stakeholders simultaneouslyFluent in English and Dutch (knowledge of French is a plus)Strong service mindset and customer orientationExcellent communication and collaboration skillsStructured, rigorous and well-organized approachCuriosity, proactivity, autonomy and a strong desire to learn in a fast-evolving environmentNice-to-Haves:First professional experience in Human Resources (Payroll, Compensation & Benefits, HR administration), or in a Customer success, customer support or
