Médecins Sans Frontières

ContextWithin MSF OCB (Operations Center Brussels), the ICT unit provides services to the Countries of operations teams (about 6000 users) in about 40 countries around the world and to +/- 500 users at the head office in Brussels.The ICT OCB unit is a field-centric and people-inspired team. Our vision is to give MSF the digital means to improve its humanitarian and medical impact. We aim to deliver and maintain a suitable, reliable and secure digital ecosystem that meets MSF's operational and organizational needs. This ecosystem enables new, more efficient ways of working, enhances cross-functional collaboration between functional departments, and fosters exploration and innovation.MSF's OCB projects worldwide require a robust ICT ecosystem to operate effectively and efficiently. The Field ICT team ensures that MSF OCB has a strong ICT ecosystem in its projects, supporting ongoing digital transformation processes.Typical ICT solutions in the field are a balanced mix of technology, human capital, and pragmatism. The Field ICT team analyses, prototypes, implements, and supports these solutions.As Field ICT Mio, you have an in-depth understanding of the ICT ecosystem in the countries of operations and projects and provide hands-on technical support and knowledge sharing. You liaise with Field ICT Support Specialists and with the "Infrastructure and DevOps" teams for 3rd line support and external vendors to ensure that any incidents or issues are properly resolved. You will be specifically dedicated to the roll-out of our new "Endpoints Management solution" across all of MSF OCB's projects.Main responsibilitiesDevelop and maintain effective collaboration with ICT Officers and Logs in the field, members of the Front Office and Back Office of the logistics department, as well as with other relevant stakeholdersDevelop a technical mentoring relationship with ICT OfficersParticipate in the deployment and maintenance of MSF and third-party applications, as well as the deployment and configuration of terminals (PC, smartphone, etc.)Prepare and deliver ICT trainings to ICT Officers and LogsSupport the preparation and maintenance of technical documentation, guidelines and supporting documents. Make sure they are communicated them through the appropriate channelsRespond to user requests and help them troubleshoot any Hardware or software issuesProvide, if need be, adequate support when recruiting ICT related peopleAssess in the field the possibilities and benefits of intersectional collaboration in ICTAssign support tickets to relevant members of the ICT unitManage incidents, problems, and user requests within the scope of your competences and assignmentsEscalate complex issues to 3rd level support and track their resolutionMaintain logging of all detected software or Hardware issues, and their resolution in your assignmentsProactively analyze support logs and propose improvementsParticipate in defining and updating the ICT ecosystem and ensure that everything is properly implemented and documentedParticipate in and promote configuration management for ICT devicesPrepare and execute project visitsPropose new technologies and solutions based on findings in the projectsRequirmentsEducation & experience: Bachelor's degree in computer science, Information Systems Management, or equivalent work experienceMinimum 3 years of experience in providing IT and support servicesExperience in project management is an assetExperience with NGOs in similar contexts and/or MSF experience is a strong assetCompetencies: Hard skillsStrong knowledge of troubleshooting and administration of Microsoft operating systemsKnowledge of Fortinet, LDAP, Synology, NixOSKnowledge of GLPI and Intune is a strong assetKnowledge of communication technologies: cellular, Vsat, ADSL, WIMAX, fiber optics, HF/VHFGood understanding of PC Hardware installation and configurationExperience using and configuring processes in an IT service management toolHands-on experience with various operating systems and devices (OS X, Android, iOS, etc.) will be an assetHands-on experience in network administration, security technologies and architectures: Firewall, internet proxy, load balancing, VPN solutions, application security will be an assetKnowledge of PowerShell scripting language will be an assetKnowledge of Virtualization technology will be an assetSoft skillsAbility to understand the needs and constraints of MSF operationsAbility to adapt to changing circumstances, contexts, tasks, responsibilities and peopleGood communication skillsGood analytical and problem-solving skillsAbility to engage, develop and maintain mutually beneficial professional relationships with users and various stakeholdersCross-cultural awarenessResults, quality and services orientedAbility to work under pressure and manage multiple prioritiesLanguagesProficient level in English, both oral and written is mandatoryGood knowledge of French is a strong assetOther commonly used MSF operational languages (Spanish, Arabic, Portuguese) are an assetConditionsExpected starting date: February-March 2025Location: Brussels (Belgium)*¹ or homebased *²¹ Due to administrative constraints, given the duration of the contract, candidates might already need to have the permanent right and/or a valid work permit² The contractual conditions will be established based on the country of residence, on administrative / legal constraints and in respect of MSF function grids and salary policiesMobility: up to 70% in MSF projectsContract type: Fixed-term contract - Full-timeContract duration: 12 monthsSalary according to MSF-OCB GridMedical Insurance 100% covered as per international package - 45 paid leavesAdhere to the MSF principles and to our managerial values: respect, transparency, integrity, accountability, trust and empowermentAdhere to the MSF behavioural commitmentsDeadline to apply: 5th of January 2025How to apply?Submit your application via the 'Apply here' buttonYou will be directed to the online application form for this positionIt should take 5-10 minutes to complete. Thank you in advance for having your CV and motivation letter ready to uploadOnly shortlisted candidates will be contactedMSF values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation.The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your personal data. For more information, consult our privacy notice to job applicants.