IT Technology Officer
il y a 1 mois
Within MSF OCB (Operations Center Brussels), the ICT unit provides services to the Countries of operations teams (about 6000 users) in about 40 countries around the world and to +/- 500 users at the head office in Brussels.
The ICT OCB unit is a field-centric and people-inspired team. Our vision is to give MSF the digital means to improve its humanitarian and medical impact. This ecosystem enables new, more efficient ways of working, enhances cross-functional collaboration between functional departments, and fosters exploration and innovation.
MSF's OCB projects worldwide require a robust ICT ecosystem to operate effectively and efficiently. The Field ICT team ensures that MSF OCB has a strong ICT ecosystem in its projects, supporting ongoing digital transformation processes.
Typical ICT solutions in the field are a balanced mix of technology, human capital, and pragmatism. The Field ICT team analyses, prototypes, implements, and supports these solutions.
As Field ICT MIO, you have an in-depth understanding of the ICT ecosystem in the countries of operations and projects and provide hands-on technical support and knowledge sharing. You liaise with Field ICT Support Specialists and with the "Infrastructure and DevOps" teams for 3rd line support and external vendors to ensure that any incidents or issues are properly resolved. You will be specifically dedicated to the roll-out of our new "Endpoints Management solution" across all of MSF OCB's projects.
Develop and maintain effective collaboration with ICT Officers and Logs in the field, members of the Front Office and Back Office of the logistics department, as well as with other relevant stakeholders
Develop a technical mentoring relationship with ICT Officers
Participate in the deployment and maintenance of MSF and third-party applications, as well as the deployment and configuration of terminals (PC, smartphone, etc.)
Prepare and deliver ICT trainings to ICT Officers and Logs
Support the preparation and maintenance of technical documentation, guidelines and supporting documents. Respond to user requests and help them troubleshoot any hardware or software issues
Provide, if need be, adequate support when recruiting ICT related people
Assess in the field the possibilities and benefits of intersectional collaboration in ICT
Assign support tickets to relevant members of the ICT unit
Maintain logging of all detected software or hardware issues, and their resolution in your assignments
Participate in defining and updating the ICT ecosystem and ensure that everything is properly implemented and documented
Participate in and promote configuration management for ICT devices
Bachelor's degree in computer science, Information Systems Management, or equivalent work experience
Minimum 3 years of experience in providing IT and support services
Good understanding of PC hardware installation and configuration
Experience using and configuring processes in an IT service management tool
Hands-on experience in network administration, security technologies and architectures: firewall, internet proxy, load balancing, VPN solutions, application security will be an asset
Knowledge of PowerShell scripting language will be an asset
Results, quality and services oriented
Languages
Proficient level in English, both oral and written is mandatory
Good knowledge of French is a strong asset
Other commonly used MSF operational languages (Spanish, Arabic, Portuguese) are an asset
Brussels (Belgium)*¹ or homebased *²
*¹ Due to administrative constraints, given the duration of the contract, candidates might already need to have the permanent right and/or a valid work permit
*² Contract type: Fixed-term contract - Full-time
Contract duration: Medical Insurance 100% covered as per international package - 45 paid leaves
Submit your application via the 'Apply here' button
You will be directed to the online application form for this position
It should take 5-10 minutes to complete. We welcome applications from all qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation.
The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your personal data.
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