IT Training and Documentation Expert
il y a 3 semaines
**As an IT Training and Documentation Expert, you will**:
- Collaborate closely with our IT experts to understand intricate technical concepts and translate them into easily understandable documents.
- Reorganize the Documentation Library;
- Create, review, and maintain high-quality technical documents, including templates, User Guides, SOPs, SDPs, knowledge base articles, and troubleshooting guides and format them to improve readability and user-friendliness;
- Assess the impact of changes, activities, and incidents on documentation and lead reviews of impacted documents;
- Conduct regular checks on documents to ensure compliance with content standards, terminology, and naming conventions, as well as accuracy and currency;
- Follow up on the quality of service delivery.
- Prepare training material for internal users;
- Provide training and support to front-office and back-office agents.
- Perform quality checks on activity deliverables (RFC, SOP, SDP, Projects);
- Identify areas of improvement and lead corrective actions by feedback and training;
- Report specific quality control in coordination with the quality team.
**Qualifications**:
**What would make you a fit for the role**:
- Bachelor’s degree in Information Technology, or related field;
- Minimum of 5 years of experience in IT Support Services or back-office activities;
- Minimum of 3 years of experience with IT documentation tools such as ServiceNow, Confluence, and SharePoint;
- Experience as a trainer, quality coordinator, or knowledge coordinator;
- Strong knowledge of IT terminology and concepts;
- Proficiency in spoken and written English, French is an asset.
**Job Types**: Full-time, Permanent contract
Pay: €2.000,00 - €3.000,00 per month
**Benefits**:
- Company car
- Food allowance
- Fuel card
- Hospitalization insurance
Schedule:
- Monday to Friday
Work Location: Hybrid remote in 1040 Brussel
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