Customer Journey Architect

Your role & work environmentAs (Senior) Customer Journey Expert, you are together with the team responsible for the end-to-end customer journeys. Taking ownership of the end-to-end customer experience for consumer loans, from application to disbursement. This involves managing both the process as well as the product and the use thereof in our various...

Job Description: Customer Journey Expert (CJE) - Business Lending Tribe Role and Responsibilities As a Customer Journey Expert (CJE) within the Business Lending Tribe, you are responsible for optimizing the customer experience throughout the business lending journey. You analyse the needs of business clients, identify pain points, and collaborate with...

Ariad Group is seeking a Customer Journey Specialist to join our Group CRM & Customer Engagement team on a permanent contract. You will shape strategies for Belgium, Spain, Portugal and Italy, focusing on onboarding, engagement, loyalty and churn reduction, while collaborating with CRM, data and AI squads.This strategic role requires influencing stakeholders...

ING Belgium seeks a (Senior) Customer Journey Expert to own the end-to-end experience for consumer loans, from application to disbursement. You will lead the journey with the team, shaping product usage across channels and collaborating with risk, operations, and sales to anticipate customer needs.In the Tribe Consumer Loans, you’ll join the backend squad...

Ariad is leading digital consultancy and staffing, helping brands across Europe drive digital customer experiences. We seek an Optichannel Strategist & Digital Journey / CRO Expert to join the Digital Marketing Chapter in a major banking brand and drive end-to-end customer journeys across digital touchpoints.You will bridge business needs with customer...

Role Overview We are seeking an experienced SAP Solution Architect with a strong hands-on development background to design, govern, and deliver modern SAP solutions. The role sits at the intersection of architecture and delivery, with a clear focus on SAP Fiori, SAP BTP, and SAP UI5, supporting S/4HANA-based landscapes. You will act as the...

Solution Architect Applications (Technical Lead) Our Client in the financial services industry is making a strong investment in the development of technical solutions to realise a strategic program. This initiative supports the ambition of the organisation. The program starts in Q1 2026 and aims to deliver new technical solutions to bring this initiative...

Elixir Solutions BV in Brussels seeks a HubSpot Marketing expert to design automated customer journeys and build large-scale personalized campaigns. You will implement workflows, lead scoring, and integration within a growing HubSpot ecosystem.You will join a team of over 30 dedicated experts, supporting customers across multiple languages and sectors in...

Are you ready to take on a new challenge & join our Sales & Service team as a Customer Advisory Manager? We are currently looking for talented and motivated people who will: Support in shaping the agenda of multiple C-level positions on the customer agenda. Operate with a client-first mindset and shape the path to deliver successful outcomes by...