Information Technology Support Manager

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Arrondissement of BrusselsCapital, Brussels, Belgique ThoughtLabs Belgium Temps plein

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pIT Support Manager – Brussels, Belgium (Hybrid) /p pbExperience: /b 5+ Years /p pbApplication Deadline: /b 14 October 2026 /p h3About the Opportunity /h3 pWe are seeking an experienced bIT Support Manager /b for an opportunity supporting the European Commission in Brussels, Belgium. /p pThe successful candidate will collaborate with technical teams and key stakeholders to manage, implement, and continuously improve IT support operations and IT Service Management (ITSM) processes. /p pThis is a hybrid opportunity requiring on-site presence in Brussels. Candidates must be based in Belgium or willing to relocate. /p h3Key Responsibilities /h3 ul liOrganize, implement, and improve information systems support operations. /li liDesign, implement, and continuously improve ITSM processes, including Incident Management, Request Fulfilment, Problem Management, and Knowledge Management. /li liDevelop and maintain knowledge bases, user manuals, wiki pages, and technical support documentation. /li liProvide technical guidance and assistance to business users. /li liMonitor ticket quality, resolution times, service levels, and overall support performance. /li liIdentify opportunities to improve IT support processes, service quality, and operational efficiency. /li liCoordinate with technical teams, business users, and relevant stakeholders. /li /ul h3Required Qualifications Skills /h3 ul liUniversity degree in Information Technology or a related discipline. /li liMinimum 5 years of relevant IT professional experience. /li liStrong knowledge of ITIL principles and IT Service Management (ITSM). /li liPractical experience with Incident, Request, Problem, and Knowledge Management. /li liExperience in end-user support, troubleshooting, and stakeholder coordination. /li liFamiliarity with ServiceNow, Jira, or similar IT service management tools. /li liExperience developing and maintaining technical documentation, knowledge bases, and collaborative platforms. /li liStrong analytical, communication, and problem-solving abilities. /li liExcellent command of English. /li /ul pbRelocation: /b Candidates must currently reside in Belgium or be willing to relocate. /p pbEligibility: /b Due to project security clearance requirements, this opportunity is restricted to eligible EU candidates, subject to confirmation of the applicable nationality and clearance requirements. /p h3What

We Offer
/h3 ul liOpportunity to work on a project supporting a major European institution. /li liInternational and multicultural working environment. /li liCollaboration with experienced IT professionals. /li liCompetitive remuneration based on experience and the agreed contractual arrangement. /li liOpportunity to contribute to the continuous improvement of IT support services. /li /ul pbApplication Deadline: 14 October 2026 /b /p pAll applications will be treated confidentially. /p

Information Technology Support Manager

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Information Technology Support Manager

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