Team Leader IT Support
il y a 2 jours
Our client is a Belgian organization with a strong social impact, focused on providing healthcare services in Brussels and Flanders. With an inclusive, people-centered approach, the organization customizes its services to address each individual's specific needs.
Functieomschrijving- As a team leader for the ICT helpdesk and application management, you lead the first-line team members and actively participate in activities when necessary.
- Together with your team, you ensure seamless support for users of ICT systems and applications.
- You stay attentive, along with your team members, to the internal clients' needs and expectations: you take a proactive approach and/or analyze tickets to adjust workflows and processes accordingly.
- You report recurring issues to the helpdesk & application management manager and work with your ICT colleagues to develop structural solutions.
- You have experience managing first-line ICT teams.
- You hold a bachelor's degree.
- You are a passionate team leader who can motivate your team members.
- You are attentive to the development of skills and expertise within the team.
- Dutch (native) and English (great level)
- Great work atmosphere
- Project with a social impact
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