Service Desk Analyst
il y a 2 jours
We currently have a vacancy for a Service Desk Analyst fluent in English, to offer his/her services as an expert remotely. In the context of the first assignment, the successful candidate will be integrated in the team of the company that will closely cooperate with a major clients IT team on site Your tasks: User guidance and support (by video/chat/phone sessions or emails) regarding the use of premises information systems / ICT tools;Categorize and prioritize incoming tickets and users requests, escalate where needed;Follow-up of related incidents, of any users requests and bug reports;Documenting of knowledge, known issues, shared this knowledge with colleagues and maintain IT support Knowledge Base;Conception and organization of user documentation for information systems and/or Service support procedures;Recording, tracking and monitoring of business workflow application incidents, problems and impediments up to their resolution;Follow-up of service quality in the context of incident, problem and impediment management. Requirements University degree in IT or relevant discipline, combined with minimum 3 years of relevant working experience in IT;Proven knowledge in end user assistance and support of information systems;Good knowledge of ITIL;Very good knowledge of SQL, Eclipse, business workflow applications analysis tools, Logfile tools (eg Kibana);Knowledge of wiki, collaborative sites and social networks and office automation tools;Work experience with SAP, and Oracle would be considered an asset;ITIL foundation certification would be a strong asset;Excellent command of the English language, good understanding of French would be an asset. Benefits If you are seeking a career in an exciting, dynamic and multicultural international environment with exciting opportunities that will boost your career, please send us your detailed CV in English. We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.
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Dutch speaking Service Desk Analyst for Budapest
il y a 7 jours
Brussels, Belgique The lemon Consulting Temps pleinPosition: Service Desk Analyst Location: Budapest, Hungary Work model: onsite Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requestsLog and document incidents, service requests, and resolutions...
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Information Technology Process Analyst
il y a 1 semaine
Brussels, Belgique NEBIRU Temps pleinLooking to start a new challenge as a freelancer? Get in touch now.What you will doAnalyse and document IT processes across incident, change, problem, release and service request flows.Produce clear AS-IS and TO-BE models using BPMN or equivalent.Gather requirements and pain points from operational and technical teams.Identify optimisation opportunities and...
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Service Desk Administrator
il y a 1 semaine
Brussels, Belgique Infinity Quest Temps pleinDescriptionWe currently have a vacancy for a Service Desk Administrator fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the company's premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the...
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Service Desk Administrator
il y a 1 semaine
Brussels, Belgique Infinity Quest Temps pleinDescriptionWe currently have a vacancy for a Service Desk Administrator fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the company's premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the...
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Assistant Front Desk Manager
il y a 3 semaines
Brussels, Belgique Royal Caribbean Group Temps pleinThe Assistant Front Desk Manager supervises a front desk team that excels in delivering industry leading service to our guests. Responsible for motivating, coaching, training, evaluating and tracking development on an individual and team level. Plays a key role in leading a team of empowered individuals who will strive to deliver focused and extraordinary...
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Service Desk Administrator
il y a 3 jours
Brussels, Belgique Black Pen Recruitment Temps pleinOur client, a leading Software, Information and Communication Technologies company, operates internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). Our client is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational...
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Business Analyst
il y a 38 secondes
Brussels, Belgique COMARCH Temps pleinWe are strengthening Comarch’s team by looking for a Business Analyst to our insurance sector. If you want to make an impact in the and provide top-notch IT solutions to the most demanding customers, this role is designed for you.Candidate profileDegree in Economics, Finance, IT, Business Administration, Management, or Entrepreneurship3+...
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Senior Service Desk
il y a 2 semaines
Brussels, Belgique Egov Select Temps pleinAls Senior Service Desk & Support Medewerker ben jij het communicatiepunt tussen de gebruikers en onze interne teams. Je behandelt uiteenlopende technische én functionele vragen via telefoon, e-mail en chat, en zorgt voor een professionele en doeltreffende oplossing. Daarbij hou je altijd het hoofd koel, ook wanneer de druk toeneemt.Je weet wanneer...
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Service Desk Agent in Brussels
il y a 4 jours
Brussels, Belgique The White Team Temps pleinAt the **Whiteam** we are seeking a **Service Desk Agent** to join our team in **Brussels **and work with the** European Commission.** **1. CONTEXT/INTRODUCTION** **2. DESCRIPTION OF THE TASKS** Following tasks will be performed by external service provider: - User guidance and support regarding the use of information systems / ICT tools. - Follow-up of...
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IT Service Desk Officer
il y a 4 jours
Brussels, Belgique AXA Partners Temps pleinAXA Partners “Focus & Transform strategy” is shaping our global strategic ambition: “bringing simplicity and enforcing transversality, breaking down silos, to succeed in providing a superior customer experience. “Becoming a tech-led company” is one of the 8 strategic enablers and Information and Technology will play a continuously increasing role...
