Dutch speaking Service Desk Analyst for Budapest
il y a 2 semaines
Position: Service Desk Analyst Location: Budapest, Hungary Work model: onsite Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requestsLog and document incidents, service requests, and resolutions accurately in the IT Service Management (ITSM) tool.Ensure timely resolution of user issues within defined service-level agreements (SLAs) and ticket lifecycles.Coordinate with internal teams or resolver groups to facilitate issue resolution when necessary.Manage incident handling, escalation processes, and follow-up communications effectively.Take ownership of user issues, monitor progress, and provide regular updates until closure.Maintain a high level of customer service and professionalism in all interactions.Work independently as well as collaboratively within a team environment.Handle multiple tasks and priorities efficiently with minimal supervision.Adhere to company and client policies, procedures, and quality standards.Support and comply with all Key Performance Indicator (KPI) targets to minimize business impact.Ensure schedule adherence, including obtaining pre-approval for breaks or time off as required.Participate in process improvement initiatives and perform additional tasks contributing to service enhancement. REQUIREMENTS: Native/fluent in Dutch (C1), both oral and written. As well as proficiency in English (at least B2 level).13 years in IT Service Desk, Application Support, or Technical Support (L1L2).Bachelors degree in IT, Computer Science, or a related field (or equivalent experience).Familiarity with ITSM tools such as ServiceNow, BMC Remedy, HPSM, or CA Service Desk.Understanding of IT concepts such as SDLC, operating systems, and database technologies.Experience in SAP or other enterprise applications support.ITIL Foundation, MCSE, or equivalent.Excellent verbal and written communication in English.Strong problem-solving and analytical abilities.Customer-focused mindset with a commitment to service excellence.Ability to manage time effectively and remain organized under pressure.Self-motivated, proactive, and adaptable in a dynamic work environment. BENEFITS: Comprehensive medical coverage Relocation support available, flight and accomodations Access to 5,000+ free courses, practice tools, and certifications, focusing on advanced technologiesAttractive salary and allowances based on role and experience4 weeks of paid vacation annuallyEnjoy a dynamic, supportive work environment with regular celebrations, wellness activities, and strong team camaraderie
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IT Service Desk Analyst
il y a 3 jours
Brussels, Belgique Careerwise Temps pleinIT Service Desk Analyst -O365, Azure, Intune. - Dutch/ French language is a must. Location- Brussels (3 Days in the office) - Travel to Paris is involved. Rate - €300/Day Duration – 12 Months Start – ASAP One of my clients is currently looking for a Service Desk Analyst. It’s a hybrid role based in Brussels. Skills: • Office 365, support, • Azure...
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Il y a 33 minutes
Brussels, Belgique KGR Temps pleinWe are recruiting for an international company a Dutch speaking Video Content Analyst in Lisbon. **The role is based in Lisbon Portugal** Your Tasks: - Review user reports regarding website content - Make well-balanced decisions and help resolve inquiries to defined policies and procedures - Propose solutions to improve the support of user community Your...
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il y a 1 semaine
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Brussels, Belgique Monument Re Temps plein**About the role**: Reporting to the IT Service & Operations Manager, the IT Service Desk Analyst for Monument Group is a key role in ensuring the ongoing delivery of IT Services across the Group **Responsibilities**: - Managing & resolving Service Requests and Incidents ensuring timely efficient delivery of quality IT service to the business; - Operate...
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il y a 3 jours
Brussels, Belgique Enzo Tech Group Temps pleinBusiness / Functional Analyst What you’ll doOwn functional analysis for mobile app featuresWrite clear functional specifications & user journeysWork closely with developers, Scrum Master, and POLead epics from analysis through delivery and testingCollaborate with stakeholders across the businessWhat we’re looking forStrong BA / FA experience in mobile...
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Brussels, Belgique WhatJobs Temps pleinCorporate Governance Research Analyst (Polish Speaking) ISS | Institutional Shareholder Services Join to apply for the Corporate Governance Research Analyst (Polish Speaking) role. ISS STOXX is seeking a Corporate Governance Research Analyst focused on the Polish market. In this role, you will contribute to the development of high‑quality governance...
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il y a 3 semaines
Brussels, Belgique Satellit Temps pleinPayroll Functional Analyst Job OverviewLead functional analysis for payroll software projects, collaborating with stakeholders to define requirements, optimise solutions, and ensure quality delivery."Key ResponsibilitiesCreate and maintain functional specifications for payroll projects in collaboration with business analysts and stakeholders.Estimate...
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il y a 3 semaines
Brussels, Belgique Jefferson Wells Temps pleinVast contract – Brussel #ServiceManagement #TeamLeadership #IndustrialEquipment Ben jij een technisch gedreven professional met een passie voor service excellence en procesoptimalisatie? Werk je graag in een omgeving waar klantgerichtheid, kwaliteit en teamontwikkeling centraal staan? Dan is deze rol als Technical Teamleader – Service Desk iets voor jou!...
