IT Service Desk Analyst

**About the role**: Reporting to the IT Service & Operations Manager, the IT Service Desk Analyst for Monument Group is a key role in ensuring the ongoing delivery of IT Services across the Group **Responsibilities**: - Managing & resolving Service Requests and Incidents ensuring timely efficient delivery of quality IT service to the business; - Operate...

Position: Service Desk Analyst Location: Budapest, Hungary Work model: onsite Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requestsLog and document incidents, service requests, and resolutions...

Nature of the tasks: - Service desk agent, incident agent and analyst, problem agent and analyst - Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate - First and second-line support: remote and on-site support - Recording & tracking incident information - Recording & tracking Problem...

Analyst, On-site IT SupportLocation: Brussels Contract: Full-time, PermanentWe are seeking an On-site IT Support Analyst to ensure the smooth operation of personal computing and office technology. This is a hands-on role providing first-class on-site and desk-based technical support, resolving incidents and service requests, and supporting audio-visual and...

Analyst, On-site IT SupportLocation: Brussels Contract: Full-time, PermanentWe are seeking an On-site IT Support Analyst to ensure the smooth operation of personal computing and office technology. This is a hands-on role providing first-class on-site and desk-based technical support, resolving incidents and service requests, and supporting audio-visual and...

Vous souhaitez booster votre carrière vers une fonction de** Service Desk Operator **? Rejoignez notre équipe** Modern Workspace Solutions & Services** au sein de **NRB** ! Le **groupe NRB** est aujourd’hui l'un des leaders du secteur IT en Belgique et nous proposons des services informatiques qui répondent à l’ensemble des besoins en IT :...

**Functional Service Desk Agent**: Our client is the official distributor of the Volkswagen, Audi, SEAT, Cupra, Škoda, Bentley, Lamborghini, Bugatti, Rimac and Porsche brands, as well as spare parts and accessories. We have approximately 1.2 million vehicles of the VW Group brands on the road, which represents a market share of almost 24%. Our client...

AXA Partners “Focus & Transform strategy” is shaping our global strategic ambition: “bringing simplicity and enforcing transversality, breaking down silos, to succeed in providing a superior customer experience. “Becoming a tech-led company” is one of the 8 strategic enablers and Information and Technology will play a continuously increasing role...

Vast contract – Brussel #ServiceManagement #TeamLeadership #IndustrialEquipment Ben jij een technisch gedreven professional met een passie voor service excellence en procesoptimalisatie? Werk je graag in een omgeving waar klantgerichtheid, kwaliteit en teamontwikkeling centraal staan? Dan is deze rol als Technical Teamleader – Service Desk iets voor jou!...

For our client at the European Parliament, we are currently hiring Service Desk Operators. **Nature of tasks** - Recording incidents and requests in the Service Management Tool. Logging all relevant incidents/service request details allocating categorization and priorization codes. - Making an initial assessment and diagnose of incidents and service...