IT Service Desk Agent
il y a 22 heures
**About the role**:
Reporting to the IT Service & Operations Manager, the IT Service Desk Analyst for Monument Group is a key role in ensuring the ongoing delivery of IT Services across the Group
**Responsibilities**:
- Managing & resolving Service Requests and Incidents ensuring timely efficient delivery of quality IT service to the business;
- Operate periodic IT controls and provide evidence for reporting to the Risk and Controls Committee
- Deskside user support
- End user computing asset management, including procurement and build of new laptops and ensuring asset inventory is maintained and accurate
- Contribute to IT service improvement planning;
- Support the IT Service and Operations Manager in the Governance and oversight of all outsourced IT services activities including service reviews and assurance activities;
- Assist the Service and Operations Manager in the Implementation of a Group Service Desk management tool.
- Support identification of IT related risk and contribute to risk reporting;
- Provide support to other departments and ensure the IT function acts in the best interest of the Monument group, mindful of the group’s good standing and reputation.
**Role Requirements**:
- Demonstrating 5+ years IT Service Desk experience, preferably in financial services;
- Understanding of ITIL methodology and it’s practical implementation, preferably ITIL certified;
- Industry certifications desirable e.g. Microsoft, CompTIA A+;
- Flexible working hours, supporting staff in offices in variety of Group locations, including Bermuda;
- Ability to interact with technical and non-technical audiences at all levels, within and across organisational boundaries;
- Strong verbal and written communication skills and the ability to prioritise work efficiently and effectively;
- This role would suit a person who is a dynamic team player, who is energetic and passionate with a positive attitude and excellent analytical skills
**Location**:
Brussels, Belgium
**Equal Opportunities Statement**:
The Monument Re Group is an Equal Opportunity employer. Our Corporate values of Trust and Collaboration demonstrate our commitment to fostering an inclusive culture where all our employees feel respected and valued. We recognise that each employee brings their own unique skill sets, capabilities, immutable characteristics, and varied experiences to their work. In turn, the Monument Re Group provides a work environment for all our employees to achieve personal and professional growth and development throughout their careers with us.
-
Service Desk Agent
il y a 1 semaine
Brussels, Belgique Serco Europe Temps pleinJob Introduction Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the...
-
Service Desk Agent
il y a 2 semaines
Brussels, Belgique Fujitsu Temps pleinFujitsu is looking for a motivated Service Desk Agent to support a prestigious European Union institution in Brussels. This is an on-site role, working in a dynamic, multicultural environment where you will contribute to high-quality IT service delivery.Key ResponsibilitiesProvide frontline IT support to end usersWork with office automation tools, primarily...
-
Functional Service Desk Agent
il y a 22 heures
Brussels, Belgique In4Matic Temps plein**Functional Service Desk Agent**: Our client is the official distributor of the Volkswagen, Audi, SEAT, Cupra, Škoda, Bentley, Lamborghini, Bugatti, Rimac and Porsche brands, as well as spare parts and accessories. We have approximately 1.2 million vehicles of the VW Group brands on the road, which represents a market share of almost 24%. Our client...
-
Agente Service Desk
il y a 1 semaine
Brussels, Belgique Croix Rouge Temps plein**Votre profil**: Compétences requises: - Méthodique, organisé et calme. - Connaissances générales avec Windows, Active Directory, DNS, DHCP,- Culture générale en informatique, associée à une bonne connaissance Réseau. - Connaissances générales en hardware machine. - En possession d'un permis de conduire de type B. - Connaissances en VOIP est un...
-
Service Desk Operator
il y a 22 heures
Brussels, Belgique Cronos Europa Temps pleinFor our client at the European Parliament, we are currently hiring Service Desk Operators. **Nature of tasks** - Recording incidents and requests in the Service Management Tool. Logging all relevant incidents/service request details allocating categorization and priorization codes. - Making an initial assessment and diagnose of incidents and service...
-
IT Support Specialist
il y a 22 heures
Brussels, Belgique Capgemini Temps pleinNature of the tasks: - Service desk agent, incident agent and analyst, problem agent and analyst - Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate - First and second-line support: remote and on-site support - Recording & tracking incident information - Recording & tracking Problem...
-
Service Desk Agent
il y a 22 heures
Brussels, Belgique Serco Europe Temps pleinJob Introduction Serco is the preferred partner for European Institutions and International Organisations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a...
-
Technical Teamleader
il y a 2 semaines
Brussels, Belgique Jefferson Wells Temps pleinVast contract – Brussel #ServiceManagement #TeamLeadership #IndustrialEquipment Ben jij een technisch gedreven professional met een passie voor service excellence en procesoptimalisatie? Werk je graag in een omgeving waar klantgerichtheid, kwaliteit en teamontwikkeling centraal staan? Dan is deze rol als Technical Teamleader – Service Desk iets voor jou!...
-
Service Desk Operator Fr/nl
il y a 22 heures
Brussels, Belgique NRB Temps pleinVous souhaitez booster votre carrière vers une fonction de** Service Desk Operator **? Rejoignez notre équipe** Modern Workspace Solutions & Services** au sein de **NRB** ! Le **groupe NRB** est aujourd’hui l'un des leaders du secteur IT en Belgique et nous proposons des services informatiques qui répondent à l’ensemble des besoins en IT :...
-
Senior Technician
il y a 1 semaine
Brussels, Belgique Systems Planning and Analysis, Inc. Temps pleinOverview: Systems Planning and Analysis, Inc. (SPA) is a well-established and progressive defense contracting company in the Northern Virginia area just a few miles south of the Pentagon. We are a professional services firm established in 1972 that has a long-standing reputation for unrivaled technical and analytical support to some of the top decision...
