IT Service Desk Officer

AXA Partners “Focus & Transform strategy” is shaping our global strategic ambition: “bringing simplicity and enforcing transversality, breaking down silos, to succeed in providing a superior customer experience.

“Becoming a tech-led company” is one of the 8 strategic enablers and Information and Technology will play a continuously increasing role to help AXA Partners achieve its transformation.

In this context, we are looking for a Service Desk Officer will be responsible for providing first and second level technical support to users in a timely and efficient manner. This includes providing technical assistance and support related to computer systems, hardware, or software. The officer will also be responsible for answering queries on basic technical issues and offer advice to solve them. He/she will be part of a wider team and report to Benelux IT Operations Manager

KEY RESPONSIBILITIES
- Respond to user inquiries and provide technical assistance for hardware and software issues.
- Troubleshoot and diagnose technical issues related to computer systems, hardware, or software.
- Escalate more complex issues to the appropriate IT staff member.
- Monitor and maintain computer systems, hardware, and software.
- Document all support activities in a helpdesk ticketing system.
- Provide proactive monitoring and support to ensure a high level of service availability.
- Participate in team meetings and contribute to the development of processes, documentation and procedures

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**Your Profile**

Technical Skills:

- Knowledge of Windows operating systems.
- Basic understanding of networking concepts.
- Familiarity with VPN, remote desktop and other remote support tools.
- Familiarity with helpdesk ticketing systems.

Soft Skills:

- Excellent communication and interpersonal skills.
- Strong problem-solving, analytical, and troubleshooting skills.
- Patience and ability to work well under pressure.
- Ability to work independently and as part of a team.
- Good time management skills and ability to prioritize tasks.
- Willingness to learn and adapt to new technologies.

Qualifications:

- Diploma or degree in IT or equivalent proven experience.
- Relevant IT certifications such as Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation are a plus.
- Native French or Flemish with conversational ability in the other language, + technical English.

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**About AXA**

AXA Group is the worldleader in insurance and asset management. We protect and advise our clients atevery step in their lives, by offering products and services which satisfytheir needs in the areas of insurance, personal protection, saving and assetmanagement. AXA is the leading insurance brand worldwide, with over 100 millionclients. We are transforming from payer to partner for our client, with astrong focus on risk prevention.

Our mission:Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.

**About the Entity**

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.

Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

**What We Offer**

By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.

Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.

Join a company that helps protect the forests At AXA Partners, we plant a tree for every new recruit (with a permanent contract).