Business Analyst

Job DescriptionIn a nutshellAs a business analyst you will support our globally distributed CRM Team, to implement our Dynamics MS CRM solution. Where will you be based and what business will you support?Based in Brussels, you will join a globally distributed CRM team - within the Eurofins Group CRM IT Competency Centre. How can you help us? As a Business Analyst, you will:Prepare functional documentation and design CRM customizations (FRD, SDD) on different CRM areas (including Customer data management, Sales, Marketing, and Customer Service)Organize and conducting Q&A, and Webinar workshop sessions in the international business environmentPrepare and distribute CRM newsletters covering flash news and updatesPrepare, document and execute of test cases for end to end business scenariosWork together with other team members to ensure high quality of delivered solutionsBreak down functional requirements into user stories.Contribute to the Scrum process and coordinating with the team located in Bangalore, India.Provide on-going support to business users by providing solution expertise and guidelines over the entire project life-cycle: from analysis of requirements through implementation until deployment, migration and go-live phases.What can we do for you?We are offering the following:A competitive salary packageExtensive on-the-job coaching and training opportunitiesChallenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organisationA dynamic working environment with a good team spirit where personal development and growth are highly encouraged.QualificationsAre you our kind of extraordinary?You haveA Minimum of 4-5 years professional experience on a similar position, contributing to multiple projects with your strong functional Dynamics MS CRM application skills.Strong business domain knowledge, adequate legislation, standards and best practices in areas of Sales, Marketing, and Customer Service.Very good interpersonal, communication and work self-organization skills (good listener, ability to communicate with business and with technical people)You are:Self-motivated and driven to achieve professional success in end-client environment.Target oriented and professional work attitude is greatly desirable.Fluent in written and oral English. What else should I know?The following skills are an advantage:Understanding and knowledge of whole Dynamics MS CRM system technologies.Experience in the business domain (in sales/marketing department).Fluent in German and/or French. As the role and Eurofins' IT Talent Acquisition team are international, please ensure to submit your application in English.Additional InformationWhat can we offer you?A competitive salary package, including bonus and benefits;Extensive on-the-job coaching and training opportunities;A hybrid working setup; Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization;A dynamic working environment with a good team spirit where personal development and growth are highly encouraged. Your application:As the role and Eurofins' IT Talent Acquisition team are international, please ensure to submit your application in English.Want to know more about us?We support your development Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway Eurofins companies are committed to supporting your career development.We embrace diversity Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.Sustainability matters to usWe are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal