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Key responsibilities:
Enhance the customer service experience to foster customer engagement and growth.
Address customer issues promptly and ensure effective resolution.
Develop and implement service procedures, policies, and standards.
Maintain accurate records of customer interactions and actions taken.
Analyze service metrics and prepare detailed reports.
Recruit, mentor, and develop customer service agents, fostering a supportive environment.
Manage resources to meet qualitative and quantitative targets.
Oversee general office operations and staff management.
Ensure smooth information flow within the company to support business operations.
Maintain customer satisfaction by providing effective problem-solving resources.
Qualities of a successful candidate:
Bachelor's degree.
At least 5 years of proven experience as a Customer Service Manager.
Proficiency in MS Office and ERP systems.
Excellent management and leadership skills.
Fluency in English, Dutch, and French.
Strategic thinking with strong client-facing and communication abilities.
Advanced problem-solving and multitasking skills.
Analytical mindset with a proactive attitude.
What the candidate receives in return:
Challenging role within an international environment.
Extensive training and career development opportunities.
Competitive remuneration package with extra-legal benefits.
AKKA: Customer service management / Team leadership / Customer satisfaction / Service strategy development / Problem-solving / Multilingual communication / ERP systems proficiency / Analytical skills / Air filtration industry / Clean air solutions
