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Customer Service Specialist

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Zaventem, Flandre, Belgique Page Personnel Temps plein

Our client, a well-established company in the retail sector, is looking for an Customer Service Specialist to join their team. In this role, you will manage the end-to-end order process while coordinating logistics operations to ensure smooth deliveries and customer satisfaction.

Tasks:

Order Management: Process customer orders in SAP, ensuring accuracy and timely fulfillment.Invoicing & Credit Control: Oversee the billing process, monitor outstanding payments, and handle credit notes when necessary.Logistics Coordination: Work closely with warehouses and transport partners to ensure on-time deliveries.Customer Support: Act as a point of contact for customers regarding order status, delivery schedules, and invoice-related questions.Process Improvement: Identify and implement improvements in the order-to-cash workflow to enhance efficiency.Reporting & Documentation: Maintain accurate records in SAP and generate reports for internal stakeholders.

We are looking for a Customer Service Specialist that:

Experience: Minimum 2 years in an Order-to-Cash, Customer Service, or Logistics role, preferably in the retail sector.Technical Skills: Proficiency in SAP is mandatory.Languages: Fluent in English and Dutch (both written and spoken).Soft Skills: Strong organizational skills, problem-solving mindset, and customer-focused approach.
  • A dynamic role in an international retail company.
  • A competitive salary with additional benefits.
  • Opportunities for career growth and skill development.
  • Hybrid work possibilities (depending on company policy).