Service Process Documentation Specialist
il y a 3 semaines
Job Description
We are seeking a highly skilled and detail-oriented CMDB and ITIL Process Documentation Specialist to join our IT Service Management team. This role is pivotal in maintaining and enhancing our Configuration Management Database (CMDB) and ensuring the accuracy and completeness of our ITIL (Information Technology Infrastructure Library) process documentation.
Key Responsibilities:
1. CMDB Management
- Maintain and update the CMDB to ensure data accuracy and completeness.
- Ensure all configuration items (CIs) are correctly logged, tracked, and managed.
- Collaborate with other IT teams to ensure integration and synchronization of CMDB data.
- Perform regular audits and reconciliation of CMDB data to identify discrepancies and take corrective actions.
2. ITIL Process Documentation
- Develop, review, and maintain ITIL process documentation including Incident, Problem, Change, Release, and Configuration Management processes.
- Ensure documentation aligns with ITIL best practices and standards.
- Collaborate with process owners and stakeholders to capture requirements and document process workflows.
- Create user guides, training materials, and standard operating procedures (SOPs) for ITIL processes.
3.Process Improvement
- Identify opportunities for process improvement and provide recommendations.
- Monitor and measure the performance of ITIL processes and report on key metrics.
4.Training and Support
- Conduct training sessions for IT staff and stakeholders on CMDB and ITIL processes.
- Provide ongoing support and guidance to ensure adherence to documented processes.
- Serve as a subject matter expert for CMDB and ITIL process documentation
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