Customer Coordinator Officer, Sector Food

In this new role, you will take responsibility for part of the operational process within our audit department. You will work from our office in Antwerp and serve as the key link between our clients and our auditors, both administratively and organizationally.This includes tasks such as calculating and preparing re-certification contracts, making adjustments to existing contracts, processing customer information, assembling the audit team, ensuring audits are conducted within the desired timeframe, issuing certificates correctly to clients, and ensuring accurate invoicing. You will perform these tasks in close collaboration with your direct colleagues and those from other departments within our organization.Your responsibilities:Together with your direct colleagues, you are responsible for the operational process of a sector.You prepare contracts and adjustments to contracts for existing clients, taking into account specific technical scheme requirements and commercial considerations.You process new contracts.You act as a point of contact for our auditors regarding contracts, technical approvals, and the database.You monitor the quality of our data in the database and continuously contribute to the efficient use and optimization of our projects.You ensure that all audits are scheduled within the correct timeframe by auditors with the appropriate qualifications.You outsource certification projects to subcontractors.You keep the planning system up to date and ensure it aligns with scheduled audit activities.You prepare certificates for the technical review process and deliver them correctly to clients.Your expertise may also be requested for coordinating and planning international projects.What we offer? A dynamic position at an internationally recognized certification body.Attractive primary and secondary employment conditions, such as flexible working hours, a competitive salary package including group insurance, meal vouchers, Flex Income Plan, bonus plan, 9 extra vacation days, and an additional vacation day every 5 years of service.A full-time permanent contract in an international environment with opportunities for further professional and personal development.A modern ergonomic office in the ‘Atlantic House’ building with parking facilities and a restaurant with takeaway options. Also accessible by public transport. DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.Are you enthusiastic after reading this vacancy? If this vacancy excites you, we encourage you to apply through our job portal and attach your CV in English.Have any questions?Feel free to reach out to our Manager Belgium, Günther Willems, at What we ask:Strong communication and social skills.A true organizer with a positive attitude and a hands-on mentality.Accuracy, service-oriented, and solution-focused. In other words, you can flexibly apply your skills depending on the task.A team player who can also work independently.Strong organizational awareness—you understand how an organization works and how to navigate it to achieve goals.No 9-to-5 mentality.Fluent in Dutch, English, and French (spoken and written).Stress-resistant, flexible, and proactive.Approximately 4-5 years of work experience. Experience in the certification industry is a strong plus.Good computer skills.