Team Leader Front Office

Let’s shape the future of finance - togetherAt Isabel, we believe that real innovation happens when people and ideas connect That’s why we’re building more than technology, we’re building an ecosystem. One where every voice counts, and where your work can truly make a difference. We’re looking for curious minds and collaborative builders. People who believe success means growing together, learning from each other, and challenging the status quo.If that sounds like you, keep reading. What you’ll do The ideal candidate will be responsible for ensuring the delivery of top-class customer service in a fast-paced financial sector environment. This role requires a proactive leader with excellent communication skills, a customer-centric mindset, and the ability to motivate and develop a team.Your tasks will include:  • Team Management: Lead, mentor, and manage a team of front office support agents to ensure high performance and adherence to company standards.• Customer Service Excellence: Ensure the team delivers exceptional customer service, addressing client inquiries and resolving issues promptly and effectively.• Performance Monitoring: Monitor and evaluate team performance, providing regular feedback and implementing improvement plans as necessary.• Training and Development: Identify training needs and organize relevant training sessions to enhance team skills and knowledge.• Process Improvement: Continuously review and improve support processes to enhance efficiency and customer satisfaction.• Reporting: Prepare and present regular reports on team performance, customer feedback, and service metrics to senior management.• Collaboration: Work closely with other departments to ensure seamless service delivery and address any cross-functional issues.• Compliance: Ensure all team activities comply with industry regulations and company policies.What makes you a great fit • Education: Bachelor’s degree in Business Administration, Finance, or a related field.• Experience: Minimum of 3-5 years of experience in a customer service role within the financial sector, with at least 2 years in a supervisory or team leader position.Skills:• Strong leadership and team management skills.• Fluent in Dutch, French & English• Excellent communication and interpersonal skills.• Customer-focused with a strong commitment to service excellence.• Ability to handle high-pressure situations and make sound decisions.• Proficient in using customer service software and MS Office applications.Attributes:• Proactive and results-oriented.• Strong analytical and problem-solving abilities.• High level of integrity and professionalism.Why join us At Isabel, we offer more than a job, we offer a place to grow, contribute, and thrive. A human-sized Belgian company (250 people) where your ideas and impact matter 50% hybrid work, flexible hours, and autonomy to manage your time Coaching, training, and tailored development paths for every career stage A flat, collaborative structure with real ownership and cross-functional work Competitive rewards: Flex Income Plan, annual bonus, insurance, meal vouchers A strong engagement culture and inclusive mindset Easy mobility options: our MOBI strategy supports flexible, low-footprint commuting, whether by bike, public transport, or electric carProfessional gatherings that encourage collaboration and networking, as well as fun and purposeful activities led by our BeFun teamA certified Top Employer with 30 years of tech leadership and ambition  Ready to join us? Your voice, your vision, and your impact all have a place here. Let’s shape smarter solutions and a stronger digital economy. Together.