Technical Manager – Site Reliability Engineering

Who We Are; What We Do; Where We’re GoingMagnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you About the RoleWe’re looking for a Technical Manager to lead and grow our Site Reliability Engineering (SRE) function. You’ll establish our first central SRE team - building the team, defining the practice, and shaping how we ensure performance, reliability, and operational excellence across our production platform.This is a hands-on leadership role: you’ll bring deep technical expertise, empathy for both people and systems, and a strong instinct for scaling practices sustainably. Your work will have direct impact on our engineering velocity, platform resilience, and customer satisfaction.What You’ll Do- Build and lead a high-performing SRE team from the ground up- Define and evolve SRE practices, standards, and tooling - acting as a thought leader across the organization- Collaborate with engineering teams to improve observability, incident response, reliability, and platform performance- Stay hands-on: dive into infrastructure, debug issues, write and review code, and guide architectural decisions- Foster a strong culture of accountability, learning, and psychological safety- Drive automation and continuous improvement across deployment pipelines, monitoring, and ops workflows- Partner with Engineering, Product, and Security to align SRE efforts with company prioritiesWhat We're Looking For:- Proven experience leading SRE or Production Engineering teams at SaaS companies- Strong technical background in cloud infrastructure (preferably AWS), distributed systems, and DevOps/SRE practices- Proficient coder in Python or another modern high-level programming language, with experience writing production-quality tools and automation- Passion for mentorship and team development - you care deeply about your people- Demonstrated success establishing or scaling reliability engineering practices- Proficiency with modern observability stacks ( Prometheus, Grafana, Datadog, (OpenTelemetry) and infrastructure-as-code ( Terraform, AWS CDK)- A bias toward automation, repeatability, and operational excellence- Bonus: experience navigating compliance or high-availability requirementsWhy Join Us?- Build a central SRE function from the ground up- Play an impactful leadership role with real technical depth- Join a collaborative, high-trust culture where your voice is heard- Shape how a fast-moving company scales reliably and sustainablyThe Most Important Thing:We’re looking for candidates that can provide examples of how they demonstrated Magnet CODE in their previous experiences.CARE -We care about each other and our mission to make a difference in the world.OWN -We are accountable for or results – while never forgetting to act with integrity, empathy, and respect.DEDICATE -We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.EVOLVE -We are constantly innovating and exploring new ways to work together to make an impact with our work.Compensation & BenefitsThe Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).Compensation Range:MIN: $137,900 - MID: $197,000 - MAX: $236,400 Currency: CADMagnet is proud to offer benefits such as: Generous time off policiesCompetitive compensationVolunteer opportunities Reward and recognition programs Employee committees & resource groups Healthcare and retirement benefits Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact should you require any accommodations.All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the