Chapter Lead

YOUR JOB IN A NUTSHELL At BNP Paribas Fortis, our IT Production teams work hand in hand with application teams to keep the bank’s digital services running smoothly and securely. We bring together IT engineers and cybersecurity experts to ensure systems are reliable, high-performing, and well-protected. Organised in small, skilled teams called squads, our people collaborate closely while growing their expertise under the guidance of experienced leads. Join us to build tech that truly matters.AND IN DETAILAs a Chapter Lead, you play a central role in supporting and guiding a group of IT professionals within your area of expertise. You combine leadership with people development, ensuring your team grows in both technical skills and mindset.Your responsibilitiesPeople development & coaching : guide and mentor your chapter members, helping them build the right skills and shape meaningful career paths. Provide continuous feedback throughout the year and lead annual evaluations, including salary reviews.Talent acquisition & onboarding: recruit new talent based on the evolving needs of your department. Ensure new team members are well integrated and have access to the knowledge they need to succeed.Strategic resource planning: collaborate with other Chapter Leads on sourcing strategies that adapt to change and align with long-term goals. Maintain open, value-driven relationships with external partners and staffing providers.Support & expertise: act as a trusted point of contact for complex technical or organisational challenges. Help team members strengthen their agility – the ability to work flexibly and collaboratively in changing environments.Tribe leadership: represent your chapter in the tribe’s leadership team and contribute to the broader direction of the organisation.Culture & community building: promote a culture of open feedback, psychological safety, and trust. Sponsor one or more internal communities of practice – spaces where employees share expertise and grow together.What makes this role excitingShape the next generation of IT experts while staying connected to real-world challenges. Influence the evolution of a dynamic and forward-thinking tech environment. Work in a structure that values autonomy, collaboration, and continuous learning. Contribute to meaningful digital services that support millions of customers.YOUR TALENTS AND COMPETENCESMinimum of two years’ experience in a relevant leadership or coordination role within IT.Proven ability to coach, mentor and support developers and/or functional analysts is highly valued.Solid understanding of IT infrastructure fundamentals, with working knowledge of ITIL and Agile ways of working.A technical background in infrastructure technologies is a strong advantage.Strong interpersonal skills, with the ability to understand and relate to the needs and emotions of team members.Comfortable working within agile environments and familiar with the dynamics of agile teams.Naturally driven by innovation, with a mindset focused on continuous improvement and quality.Fluent in Dutch and/or French, both spoken and written. A strong command of English is essential.WHAT WE HAVE TO OFFEROur impactAs a company, we implement concrete and sustainable solutions to reduce our environmental footprint, such as saving paper and resources, recycling our waste, encouraging the use of green transport, buildings that are designed and managed to limit our impact, etc.Your career perspectivesThe departments that make up BNP Paribas Fortis cover a wide range of activities. You will therefore have many opportunities for ‘horizontal’ and ‘vertical’ career development.Our offerYou will enjoy a permanent contract with an attractive salary package. You'll be working at our Brussels headquarters, just a short stroll from the railway station. We support your work-life balance by offering a mixture of in-person and remote work, among other things.OUR ENGAGEMENTAt BNP Paribas Fortis, we want to attract and retain all talent, whatever their gender, age, background or sexual orientation, and irrespective of whether they are living with a disability, as every person has their own experiences and their own identity. All of our full-time vacancies are also open to candidates wishing to work on an 80% or 90% full-time equivalent basis. TEMPTED BY THE CHALLENGE?A first selection is made based on your CV and motivation letter. Are we convinced that you are the right candidate? Then we will contact you.Good luckIs this position not for you, but do you know someone who is cut out for this job? Feel free to share it with friends and family