Multinational Client Executive

Multinational Client Executive

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified, multichannel distribution network.

Multinational

AIG's Multinational business is an exciting area within General Insurance that will challenge you every day to explore new opportunities for our clients worldwide. As a trusted advisor, you will tailor multinational insurance solutions for our global clients, empowering them to operate across borders with confidence and consistency. Partner with a dynamic, global team of experts, including underwriters, risk engineers, and analytics and claims professionals, to design, implement and service multinational insurance programs. This includes issuing timely policies, providing regulatory advice, sharing local knowledge, supporting efficient money movement capabilities and deploying large fronted limits. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients' risk management objectives. With in-depth knowledge of local markets, practices and regulations, Multinational provides world-class insurance solutions and helps clients successfully navigate their cross-border risks, wherever in the world their businesses take them.

Role Summary

External broker and client facing role managing an assigned portfolio of Tier 2 Multinational programs working in partnership with product underwriters and distribution. This role supports all major Multinational lines of business.

About the role

What you need to know:

• Manage and oversee all aspects of the multinational service delivery for the assigned portfolio and be accountable for the multinational client experience. This would include:
  • The proactive management and oversight of all multinational service activities, coordinating communication and project management across all internal and external stakeholders throughout the program lifecycle.
  • Provide direction and guidance to all relevant stakeholders across Multinational Business Model and AIG Network to ensure appropriate design and effective delivery and service of assigned multinational programs.
  • Provide multinational technical expertise to underwriters to ensure a compliant program structure and design, and adherence to all local regulatory requirements.
  • Lead the promotion and adoption of the AIG Multinational End-to-End process, so that all parties understand and commit to roles, responsibilities and expected timelines, to provide an elevated service performance and deliver contract certainty.
  • Ensure Multinational service fee discipline by utilizing available tools.
  • Lead and manage the day-to-day service delivery to ensure the timely issuance of accurate local policy and invoice documentation and meet agreed program SLAs.
  • Partner with Product Underwriters to manage the approval of facultative reinsurance panel participants and the collection of compliant reinsurance documentation for all assigned programs.
  • Engage with multinational claims to ensure timely development of multinational claims bulletins / protocols and support on ad hoc program enquiries.
  • Partner with underwriting to draft legal documentation for loss sensitive programs and obtain approval from AIG legal counsel.
  • Monitor performance and escalate where necessary to ensure all agreed Multinational service SLAs are being met.
  • Operate as the senior external service contact – working in collaboration with Product Underwriters and Distribution - and provide regular updates to the appointed broker (or client if direct) on program performance until fully implemented.
  • Manage and partner with Distribution to coordinate periodic Multinational client/program stewardship meetings to be conducted in alignment and collaboration with underwriting and distribution.
• General:
  • Provide multinational subject matter expertise and be an escalation point to support colleagues in respect of multinational program design, territorial information and multinational related problem solving as required.
  • Accountable for contributing to the development, qualification, prospecting, and conversion of Multinational targets within assigned span of control.
  • Support the profitable growth of the multinational portfolio by working in collaboration with product and distribution.
  • Help identify, support, and contribute to internal and external strategies that align our product offerings and grow AIG multinational business.
  • Deliver structured internal and external Multinational training as applicable.

What we're looking for:

• Minimum 5 years commercial insurance experience, preferably client servicing (broker or company background)
• Strong technical knowledge of complex multinational programs, including reinsurance structures, with experience of the multinational environment and processes
• Client focused with experience working with multinational corporations and dealing with senior client personnel / risk managers
• Strong written & verbal communication and interpersonal skills
• Highly motivated and ability to work autonomously and on own initiative
• Ability to handle multiple priorities, delegate effectively and meet tight deadlines / SLAs
• Ability to clearly articulate ideas and influence outcomes
• Ability to motivate others to achieve common goal; proven record of being a team player
• Collaborative with the ability to build strong relationships with key internal and external stakeholders
• Ability to identify operational improvements and gain technical knowledge / experience to carry out those improvements
• Computer literacy required: IT packages, MS Outlook, Excel, Word

A look at our benefits

At AIG, we have a 100-year legacy of working to make the world a better place.  And that begins with our employees. We're proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection, and wellbeing. We provide a variety of leaves for personal, health, family, and military needs. For example, the "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community.

We also believe in fostering our employees' development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.