Support manager

We are on the lookout for an Support manager to join our team for working with European Institutions based in Brussels in an near site position. Get to know us - SEIDOR At SEIDOR, we drive client transformation and competitiveness with cutting-edge technology and innovation , with a relentless focus on the human element and a commitment to nurturing talent and sustainable growth. As a diverse and inclusive company that champions equal opportunity, we boast a team of over 8,000 professionals in our global presence across 45 countries in Europe, Latin America, the USA, the Middle East, Africa, and Asia. We believe the digital world's challenges require not only the best technologies and partnerships but most importantly, the best people. That's where you come in – we need you to help us scale new heights. For this position you would be working with our client from the European institutions. Unit BUDG.R.4 manages the reliability of financial systems SUMMA and ABAC, focusing on continuous improvement and compliance with Financial Regulations. Key activities include implementing changes, ensuring operational continuity, managing authorizations and knowledge, and providing user support. Below are the details of your role and requirements. Your role: • Organisation, implementation and maintenance of (IS) support.• Coordination of support teams.• IS Service management.• Coordination with the project teams.• Coordination of wiki sites, collaborative sites or social networks.• Mastering of information sites and maintenance of the unit's knowledge base.• Follow-up of service quality in the context of incident, problem and impediment management.• Management and follow-up of user requests.• Guidance regarding the use of information systems.• Management of incidents related to information systems.• Experienced in Access Management• Conception and organisation of user documentation for information systems.• Conception and management of IS and ICT trainings.• Participation in user, service and project meetings.• Elaboration and implementation of relevant support processes.• User guidance and support regarding the use of information systems / ICT tools, by phone and e-mail. What’s in it for you? From day one, you’ll find opportunities for personal and professional development within a supportive team environment. We offer: A permanent role at a leading tech project firm (subcontractor also possible). A hybrid work schedule, blending in-office collaboration with the convenience of working from home. Continuous learning and development through SEIDOR Academy. A package including salary and additional annual bonus, working equipment, phone and other benefits. A dynamic international workplace with diverse teams. A commitment to your well-being, work-life balance, and career growth. Rapid advancement opportunities in a short period of time. Engaging events and a comprehensive onboarding program. At SEIDOR, your growth is our success, and we strive to make our workplace feel like home. Discover the nine core aspects of our culture that define us at SEIDOR: https://www.seidor.com/en-es/talent If this resonates with you, we'd love for you to apply to our opening, and we'll be in touch soon Who we think you are: • Proven knowledge in end user assistance or support of information systems, especially in the context of business workflow applications.• Good IT skills. Work experience with SAP, and Oracle is a plus.• Knowledge of wiki, collaborative sites and social networks and IS knowledge base maintenance.• Excellent communication / writing skills.• Proven experience in Access Management• Experienced in Information Security.• Good knowledge of the office automation tools used in the Commission (MS-Office).• Good reporting methods.• Ability to apply high quality standards.• Very good communication skills with technical and non-technical audiences.• Analysis and problem solving skills.• Capability to write clear and structured technical documents. at least 3 years of specific expertise with Microsoft Office Suite.