Deskside Support Engineer
il y a 1 semaine
Job Description:Responsibilities : • Diagnose and resolve software and equipment (PC, laptop, printer / copier / scanner, projector, tele-conference, mobile phones, etc.) incidents, including operating systems (Windows and iOS) and across a range of software applications.• Maintain a first-class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner.• Install, upgrade, patch, support and troubleshoot iOS and Windows Operating System and application such as Microsoft office, Adobe and any other authorized desktop application.• Perform smart hands and eyes for Infrastructure.• Break-fix support for Laptop, desktop, tablets and associated hardware peripherals.• Perform general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment. © Copyright DXC Technology Company. All rights reserved. 2• Manage desktop lifecycle programs by tracking hardware through Asset Management from delivery through end of life, builds, application installations, user migration and hardware installations.• Responsible for actively monitoring ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools.• Meets established Service Level Agreements (SLAs) guidelines.• IMAC support including large scale/bulk office moves/re-stack activities (all moves).• Respond to end-user requests for updates on ticket status and promptly follow up as needed.• Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)• Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.• Asset management of IT hardware and assets: Stock control and management.• Participate in hardware and software rollout projects (windows migration, office Moves, new equipment…).• Conceptual understanding of DNS, DHCP and AD, Group Policies.Requirements: • At least 2 years of relevant experience in Desktop/On Site Support or similar relevant experience in Service Desk Support• IT knowledge in Windows 8, 10, 11, iOS and basic network setup troubleshooting• Hardware knowledge: PC, laptop, printer / copier / scanner, projector, tele[1]conference, mobile phones,• Hardworking with positive work attitude and a passion to excel in IT industry• Good customer service mindset• Able to motivate and guide team• Process improvement initiatives• Basic knowledge in IT Infrastructure (Network topologies, VPN, Server etc.) enough to isolate end user problem• Customer focus, with exceptionally good customer service, inter-personal and telephony skills set• Process oriented• Able to perform in fast moving and demanding environment• Team player who is self-motivated, self-disciplined and shows initiative• Language requirements: fluent in Dutch (oral and written), French and EnglishAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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Desktop Support Technician
il y a 1 semaine
Brussels, Belgique Sharp Brains Ltd Temps plein**Job description**: **English & French language is required.** The Deskside engineer will be L1 Skill level with at least 3-4 Years of relevant experience - End user domain and support handling the Incident /SR as assigned for resolution. Provides Desktop support and support for Computer hardware systems, memory modules and peripherals. Handle basic...
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Support Engineer
il y a 2 semaines
Brussels, Belgique Enzo Tech Group Temps pleinExciting Freelance Support Engineer PositionWe are currently working with one of the largest telecommunications companies in Belgium, who are looking for a L1 support engineer/service desk professional to help strengthen their team.This opportunity is a great one for someone looking to work in a team environment, where everyone is learning and progressing...
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Support Engineer
il y a 2 semaines
Brussels, Belgique Enzo Tech Group Temps pleinExciting Freelance Support Engineer PositionWe are currently working with one of the largest telecommunications companies in Belgium, who are looking for a L1 support engineer/service desk professional to help strengthen their team.This opportunity is a great one for someone looking to work in a team environment, where everyone is learning and progressing...
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l1 helpdesk
il y a 2 semaines
Brussels, Belgique Infotree Global Solutions Temps pleinL1 Helpdesk Job Description:Contractual role: 6months, can be renewNo Travel requiredNature of work : RemotePay rate 110 Euros per dayLanguages : Flemish with English fluencyCandidate should have minimum 2 years' experience in handling the L1 Helpdesk projects.Provide L1 Service Desk support services in Flemish & English to End Users in the Europe region,...
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l1 helpdesk
il y a 1 semaine
Brussels, Belgique Infotree Global Solutions Temps pleinL1 Helpdesk Job Description:Contractual role: 6months, can be renewNo Travel requiredNature of work : RemotePay rate 110 Euros per dayLanguages : Flemish with English fluencyCandidate should have minimum 2 years' experience in handling the L1 Helpdesk projects.Provide L1 Service Desk support services in Flemish & English to End Users in the Europe region,...
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Support Engineer
il y a 2 semaines
Brussels, Belgique Tergos Temps pleinIntroduction A Belgium-based institution is looking for a motivated Support Engineer to support users in their daily IT needs. You will join a diverse and dynamic organisation undergoing ongoing digital transformation. While modernising the environment, you will play an important role in delivering operational IT support. The RoleProvide first-line support...
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Support Engineer
il y a 2 semaines
Brussels, Belgique Tergos Temps pleinIntroductionA Belgium-based institution is looking for a motivated Support Engineer to support users in their daily IT needs. You will join a diverse and dynamic organisation undergoing ongoing digital transformation. While modernising the environment, you will play an important role in delivering operational IT support. The RoleProvide first-line support...
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Support Engineer
il y a 2 semaines
Brussels, Belgique Tergos Temps pleinIntroductionA Belgium-based institution is looking for a motivated Support Engineer to support users in their daily IT needs. You will join a diverse and dynamic organisation undergoing ongoing digital transformation. While modernising the environment, you will play an important role in delivering operational IT support. The RoleProvide first-line support...
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Erfaren Support Engineer
il y a 3 semaines
Brussels, Belgique WhatJobs Temps pleinWe zijn op zoek naar een ervaren Support Engineer , die zich kan vinden in een rol waarin hij of zij de klant centraal zet. Als onderdeel van ons team zal je verantwoordelijk zijn voor het beoordelen en afhandelen van incidenten en serviceaanvragen van onze klanten. Werken bij ons betekent: Een brede variëteit aan projecten werken, waarbij je regelmatig...
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Support engineer
il y a 5 jours
Brussels, Belgique Splendit Temps plein🌟 Ben jij klaar voor een geweldige IT-carrière? 🌟Wij zijn op zoek naar een Support Engineer (m/v) met passie voor IT om ons dynamische team bij Splendit te versterken.Als Support Engineer speel jij een cruciale rol in het bieden van eersteklas IT-ondersteuning en assistentie aan onze klanten. Jouw expertise en toewijding zijn essentieel om onze...
