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Technical Trainer
il y a 2 semaines
**What to Expect**
Tesla is looking for a Technical Trainer for its West Region (Belgium, France, Luxemburg, Netherlands). The Technical Trainer position requires someone with exceptional ability to deliver learning solutions within their region. The Tesla Technical Trainer will take responsibility for ensuring their Service region is equipped to deliver the best ownership experience the world has ever seen for every Tesla owner. Key responsibilities include facilitating hands-on New Hire and Continuous technical training, mentoring and supporting a network of coaches, and partnering closely with local Service Managers to train for skill gaps and elevate the performance of their teams.
This individual must be creative, proactive, organized, flexible, results-oriented, and have a passion for and understanding of electric vehicles. Must have outstanding communication, facilitation, and organizational skills while demonstrating a positive and professional demeanor.
**What You'll Do**
- Facilitate New Hire and Continuous instructor-led and virtual technical training on electric vehicles equipped with complex automotive and electromechanical systems to enable employees to perform their role safely and to Tesla’s standards
- Maintain expert knowledge of the most current product knowledge, systems, methods, techniques, and best practices of Tesla electric vehicles
- Support the Content Development team with the creation, revising and/or reviewing training material, as needed
- Support local apprentice programs as needed, including delivering training, supporting apprentice mentors, and reviewing training materials
- Partner with Managers and Coaches to identify and train for skill gap development of employees
- Serve, coach and mentor a network of Service Coaches to enhance core capabilities and ensure continuous process improvement
- Support the cross training and upskilling of peer trainers
**What You'll Bring**
- Equivalent in experience and evidence of exceptional ability
- Strong automotive system diagnosis and repair knowledge; with experience of electric vehicles preferred
- Strong facilitation, coaching, stakeholder management and interpersonal communication skills required.
- Excellent verbal and written communication skills, and demonstrated confidence and professionalism in working in a customer-facing role
- Proactive, flexible, confident, professional, and self-directed in a fast-paced environment. Tech savvy - able to expertly use a full suite of office and learning technologies
- Ability to travel at least 60% of the time, with a valid Driver’s License and a valid passport
- Experience with Tesla’s infotainment and driver’s assistance systems strongly preferred
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
