Customer Success Manager
il y a 2 semaines
Are you passionate about **helping clients** succeed and achieve their goals?
Do you have a **background in Customer Success, Key Account Management, or Customer Service**?
Are you e**xcited about driving change** and **revolutionizing the way people learn, communicate, and perform** through mobile-first, digital solutions?
If this sounds like you, we’d love to meet you
At MobieTrain, we’re on a mission to help employees take control of their learning journey and performance through personalized, mobile-first training, communication, and development.
We’re more than just a learning platform - MobieTrain is a performance enablement tool that transforms the way companies drive communication, growth, and employee engagement at scale.
We believe in **team spirit**, a **growth mindset**, and **continuous improvement** - values that guide everything we do. If you thrive in a collaborative, fast-paced environment and are ready to help us change the world of learning and communication, this is your chance.
Our clients include Timberland, Pink Gellac, Proximus, Skins, and many more. Our vision? To be the world leader in workplace micro-learning and performance enablement.
**About Us**
MobieTrain is a rapidly growing, mobile-first learning and communication platform based in Genk, Belgium with also offices in Amsterdam and Milan. Our disruptive technology is transforming how organizations engage, communicate, train, and enable their employees. Join us at this exciting stage and help shape the future of employee development and performance at scale.
**The Role**
We’re looking for a dynamic **Customer Success Manager** who embodies our values of team spirit, growth, and continuous improvement. This is a critical role where you’ll drive client success, satisfaction, and expansion, ensuring that they achieve their goals with MobieTrain as their performance enablement tool.
In this role, you’ll be the face of MobieTrain to your clients, advocating for their needs and collaborating closely with our sales teams, product teams, content creators, learning services, and customer support to deliver exceptional experiences.
You’ll help clients grow their engagement with the platform, drive success, and ensure they continually evolve their use of MobieTrain to maximize its impact. You’ll help them leverage MobieTrain not only as a learning tool but as a key communication and performance enabler.
**What You'll Do**
- ** Advocate for Clients**: Be the voice of your clients within MobieTrain, ensuring their needs and feedback are heard and met. You’ll align resources within MobieTrain to support their vision and help them achieve their goals.
- ** Educate and Empower**: Work with the learning services team to ensure clients understand how MobieTrain works and how they can leverage the platform to meet their business objectives. You’ll empower clients to maximize MobieTrain’s impact through hands-on support and strategic guidance.
- ** Enable Success**: Collaborate with clients to set and achieve key performance indicators (KPIs) that demonstrate the value MobieTrain brings to their organization. You’ll use data to inform decisions, continuously improving engagement and performance.
- ** Evaluate & Optimize**: Analyze client usage data to understand how employees engage with the platform. Provide actionable insights to help clients optimize their use of MobieTrain. You'll constantly look for ways to improve their strategies and outcomes.
- ** Evolve the Partnership**: Help clients grow their use of MobieTrain by identifying new opportunities for features, content, or use cases. Whether it’s introducing new functionalities or creating tailored solutions, you’ll support clients in expanding their success and driving continuous improvement.
- ** Collaborate with Sales Teams**: Work closely with the sales teams to ensure a seamless handover of new clients, providing insights into client needs and opportunities for expansion. Partner with sales to identify growth areas and help onboard new clients effectively.
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