Customer Success Manager
il y a 2 semaines
About Oper
At Oper, we believe that getting a mortgage should take just a few clicks, from the comfort of your own home. Our team is working with lenders and brokers to redesign their mortgage processes to make this dream a reality.
We have offices in Zürich and Antwerp (Belgium). To support our current growth in the Benelux, we are looking for a Customer Success Manager.
Your Mission
As a Customer Success Manager, you will ensure that our customers will trust and rely on you to help them achieve their goals. You will build relationships and own that relationship during the customer lifecycle. Your mission is to turn your Oper customers into brand advocates.
Tasks
What you will do
- Own the entire customer life cycle right after the initial sale and throughout the duration of the relationship. You will be responsible for onboarding, retention, and upselling. You drive customer lifetime value.
- For your portfolio of customers, own operational metrics, such as time-to-value, customer satisfaction, on-time completion of onboardings, and customer lifetime value.
- Onboard and support customers to ensure customer satisfaction and allow for an increate in product usage.
- Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the company.
- Balance the act of building a strategic framework that supports the function's growth as well as being hands-on to drive customer success on a tactical level and day to day level.
- Liaise closely with the VP of Customer Success, the Product team, Solution Engineers and the Sales team to ensure product-client fit.
**Requirements**:
What you will bring
- True love for enterprise and mid-market customers. Ideally with a first experience in Financial Services.
- Fluent in English and Dutch.
- Getting things done attitude.
- 3+ years of work experience in the domain of Customer Success and/or Professional Services in the Enterprise Technology domain (post-Sales).
- A global understanding of software development tools, technologies & platforms. Familiar and comfortable with a modern, agile software development environment
Bonus points
- Prior expertise in a Pre-Series B Startup preferable in (Enterprise) SaaS.
- You have primary experience working in the European mortgage market.
**Benefits**:
What do we offer
We are a young and fast-growing company with a strong ambition to change an old and slow-changing industry.
To realize this, we’re building a stellar team in which you will be challenged tremendously and where you will work with a high level of autonomy. Apart from having the independence to move the needle and make an impact, you’ll be surrounded by an open team that is there to support you along the way. We like to have a laugh, play games & do sports together. With 7 nationalities and 6 different mother tongues, you’ll be exposed to a close-knit diverse set of minds.
Our hybrid remote set up with offices in Antwerp and Zürich provides us with the flexibility of coming together when we want to while catering for every individual life-style.
Our financial offer will be based on the market standards for early employees in a young (Fin)Tech Company (Michael Page / Glassdoor benchmarked) and will include extralegal benefits based on the legal framework of your location.
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