Technical Support Representative
il y a 2 semaines
**Functieomschrijving**
- Answering questions of customers by telephone and in writing concerning technical queries, prices, delivery times, orders & tenders.
- Primary point of contact for troubleshooting installation issues & start-up assistance for thermostats.
- Heat loss calculation of piping and equipment’s.
- Process technical offers to customers for the EMEAI market
- Offering technical & logístical support to the external Sales Engineers in their day to day job.
- Working closely together with our Customer Care & Inside Sales department.
- Maintaining quotations within the ERP/CRM-system.
- Concluding sales for smaller level quotes.
- Handling customer complaints related to technical matters
- Participate in marketing initiatives including sales trainings, product launches, and promotion campaigns.
- Project Management and engineering for some specialty customers
Lead Management of inquiries from the website for downloadable software and general inquiries.
- Refer RFQs coming from the website for standard products to correct avenue for quoting.
- Manage processes for software registration and support.
- Know your counterparts and share business practices with them.
User of ERP and CRM for capturing design quotes and contacts at end user accounts.
- Manage & create quotes from E-Commerce users for configured products.
- Capture contacts and comments when troubleshooting and start-up support are provided to end use customers.
**Profiel en vaardigheden**
Hold a Bachelor or Master Degree (Electrical, Mechanical)
**Experience**:
- Call Center phone system
- ERP/quote management system
- Competency in Microsoft Office and web based design software
- Proficiency in Architectural and/or Engineering drawings (process flow, electrical one lines, piping schematics)
- Ideally some experience working with channels and electrical distribution
**Skills**:
- Ability to multi-task and juggle shifting priorities to satisfy customer requests
- Languages: advanced level of French, any other language is a plus (Dutch and/or English)
- Strong communication/interpersonal skills, especially over the phone
- Technical aptitude for product knowledge
- Advanced Computer literacy: Microsoft Office Suite, AutoCAD, Bluebeam
- Problem solving under adverse time constraints
- This person should possess a “can do” attitude and be expected to learn product information quickly.
- Team player: have a positive and constructive impact on the team; professional attitude towards different positions working closely with within the operations organization
**Aanbod**
- We will give you an attractive salary, supplemented by a range of fringe benefits, such as meal vouchers, eco-cheques and hospitalisation insurance
- A dynamic global reach with diverse operations around the world that that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
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