Customer Service Air Import or Export

il y a 2 semaines


Machelen, Belgique Topangels Temps plein

Our client is a Japan-based logistics company with a global reputation. They began working as a logistics provider more than 80 years ago, and their ground transportation business dates back to 1872. Their service ranks among the top five in the world. Their global network, comprising over 731 locations, allows them to smoothly connect the world through advanced logistics. Right now they are looking for a **Customer Service Representative Air Export and Customer Service Representative Air import** to strengthen their team.

**Goal**:
The Customer Service Representative is the engine of our client. The main purpose is **to assist in the coordination of export shipments via air, to prepare shipment files and coordinate any internal and customer inquiry and order in a sales-oriented manner**.

**Main tasks and responsibilities**:

- Communicating any delays or irregularities to customers
- Timely follow-up (within 24 hours)
- Maintenance of customer data
- Providing the necessary information to provide the right service and to have the right information available
- Contacting customers to provide /obtain additional information to enable a smooth collection of goods
- Answering questions for tracking packages or collecting data to prepare a more complex flow of a document or package
- Solve customer problems and help resolve issues
- Escalate issues within the supply chain as necessary to expedite resolution
- Proactively seek to identify root causes for issues and effect resolution
- Promote good team work by maintaining good interdepartmental relationships
- Perform admin tasks as directed by the team leader

**Profile**:

- Multitasking skills
- Computer literate, basic MS Office
- Good customer service and communication skills
- Attention to detail
- Ability to work under pressure and under own initiative
- Team player
- Ability to prioritise
- Professional terminology in 2 foreign languages (**DUTCH & ENGLISH REQUIRED**) for contact with customers, customs and colleagues
- Familiar with a **variety of the field's concepts, practices and procedures**.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization

Dienstverband: Voltijds, Vaste Jobs

Loon: €2.800,00 - €3.300,00 per maand

Werkschema:

- Dagdienst
- Flexibel werkrooster
- ma-vr



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