Duty Manager
il y a 2 semaines
**Function**: Duty Manager
**Department**:All
**Direct responsible**: General Manager
**Contract**:
**Description of the position**:
- Will represent the Hotel Manager during his/her absence.
- Will adhere to the standards of service, the ‘One team Hotel’ concept as required by the hotel in compliance with the Company and Hotel policies, procedures and objectives.
- Must be able to make sound decisions and create distinctive experiences in order to make differences for guests when needed
- Reports directly to the F.O.M. with a dotted line to the Hotel/General Manager
- Ensure the well-being of all guests and associates
- Will play a pro-active role in the Operations ensuring a high level of Guest Experience.
- Will ensure a smooth and efficient operation and co-ordination of the various departments within the Hotel when the HOD’s (or person in charge of the department) are not in the property
- Will deal with guest issues as well as resolving IT and electrical problems.
- Will ensure that Reception shifts are run efficiently in the ‘One team Hotel’ concepts, providing outstanding guest service, assisting Guest Service agents and maintaining a calm, professional environment at all times
- Plays a pro-active role as host/hostess
- During his her “duty”, will report all positive and negative deviations from the normal execution of tasks (and attitudes) of the associates.
**Main duties and Responsibilities**:
- Full awareness of current daily status of Hotel; be aware of daily functions, VIP and group arrivals, In-House - Departures
- Ensure smooth hand over to next MOD shift
- Communicate and record complaints
- To carry out any safety issues when Security is not present
- Be the contact person in case of emergencies (communication with and help forces (security, fire brigade, police))
- Fill out the Duty Report with a log of all issues and an overview of the operations. This report must be sent to all relevant managers
- Deal with complex guest complaints, represent the Hotel Management and take decisions.
- Overall responsibility for the hotel operation in the absence of HOD’s or Executive Committee members.
**Leadership success requirements**:
- _ACT WITH INTEGRITY_
- Demonstrate honesty, reliability, ethics and professionalism
- Demonstrate consistency between words and behavior
- _COMMUNICATE EFFECTIVELY_
- Convey relevant information in a timely fashion, appropriately tailored to the intended audience
- Effectively influence and persuade others; listen effectively and follow up to ensure understanding
- _EXHIBIT SELF-CONFIDENCE_
- Handle difficult situations with poise and self-assurance
- Demonstrate emotional stability and humility
- Remain calm, confident, and dependable during a crisis; willing to take risks publicly
- _MAKE SOUND DECISIONS_
- Gather and analyse relevant facts and data to establish core issue or root cause
- Make timely and sound decisions with regard to appropriate course of action
**Personal Appearance**:
All employees must ensure a neat, clean and well-groomed appearance at all times.
**Job Types**: Full-time, Permanent contract
**Benefits**:
- Company classes
- Company events
- Eco vouchers
- Professional development assistance
- Travel reimbursement
- Uniform provided
Schedule:
- Day shift
- Evening shift
Supplemental Pay:
- 13th month salary
- Sunday or public holiday pay
Work Location: In person
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