Group Customer Logistics Development Manager

If you are ambitious, self-motivated, hardworking and a team player and interested in growing your career with an International FMCG business, please read through our job opportunity.

Lead and execute Customer Service & Logistics Development activity to support delivery of McBride Customer Service & Logistics vision, goals and strategy in conjunction with the Group Customer Service & Logistics Director.

Your reponsibilities are:
Strategic
- Identify and deliver ‘Win Win’ opportunities to collaborate with customers in Customer Service & Logistics
- Identify and manage opportunities to deliver the customer service & logistics strategy and roadmap to shape a best-in-class supply chain with a sustained competitive advantage by leveraging internal/external assets.
- Identify and manage cost and service improvements and enable growth through a deep understanding of the customer requirements, external trends and relevant supply chain innovation
- In conjunction with key partners undertake annual review of the Warehouse and Transport network to ensure capacity & resilience whilst optimizing cost and service

Operational
- Chair and manage meetings with the Divisional Sales & Commercial teams, to ensure that the Customer Service & Logistics function is aligned and can be pro active in terms of new customer / product launches, promotions, account development and issues resolution.
- Partner with the Executive sponsors/Sales Directors in regular meetings with the top 15 customers to ensure that customer agreements appropriately consider Customer Service and Logistics factors that will enable optimum service delivery and prevent margin loss through unforeseen costs to deliver.
- Support the Customer Service & Logistics team to ensure it operates at an optimum level of efficiency and effectiveness whilst meeting the agreed performance levels and adhering to agreed budgets.
- Manage and improve the Customer Service experience for the McBride customers, ensuring the company maintains a strong reputation for customer service within the private label FMCG market.
- Review asset and resource utilisation and effect measures to improve cost effectiveness of the logistics operations in terms of warehouse footprint and transport solutions (e.g. use of alternative service networks that improve efficiency and/or effectiveness of the operations)
- Maintain awareness and assess implications for the Customer Service & Logistics function, of external influences such as emerging legislation, employment law, fuel costs, changing customer requirements and environmental requirements
- Work with the Group Customer Service & Logistics Director to troubleshoot and improve working practices processes and procedures to make Continuous Improvement in Safety, Service and Cost
- Implement standard best in class processes for Customer Services colleagues.
- Coordinate with sales/commercial and other group functions to incorporate plans to increase customer satisfaction

Your profile:
Technical skills
- Degree or equivalent in Logistics and/or Business Management or equivalent combination of education and work experience in similar positions
- 10 years progressive management level operational/ development experience
- Worked in a European organisation within a cross-functional and cross-cultural setting within a remote network
- Languages: Fluent in English, other languages are a strong asset
- Information skills: Very good knowledge of MS Office and hands on experience of deploying software for warehouse/transportation management and simulation - e.g. SAP WMS, TMS, OPUS and CLASS.

Specific skills
- Strong leadership skills
- Strategic mind-set
- Good communication skills
- Good influencing skills
- Strong project management skills
- Strong presentation skills
- Good organisation skills
- Change management skills
- Result driven
- Wiling to travel, the role involves significant travel

What can you expect
- You join a talented team where your contribution is recognised
- You work in a challenging, fast paced, international company

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