Service Level Data Analyst
il y a 17 heures
Experience in monitoring service delivery by leveraging data to track performance, identify issues, patterns, and provide insights that enhance service quality and performance.
- Experience in collecting requirements from the SAOs/SDMs to implement descriptive statistical reports on Power BI Dashboards.
- Experience evaluating trends and metrics at the operational level, daily, weekly, and monthly.
**DUTIES/ROLE**:
- Design, generate, and present Service Level Management reports.
- Work independently to gather data from different domains and propose improvements to drive data integration and automation.
- Support Higher Management and the SAOs/SDMs in collecting requirements and designing dedicated statistical views over the data.
- Support Monthly and Quarterly meetings with Chiefs/SAOs/SDMs.
- Service monitoring for Operations.
- Develop requirements analysis documents outlining specifications for the Operational Dashboard.
- Design and present mockups of reports to implement in the dashboards.
- Implement approved reports in the dashboards.
- Service monitoring for Executives/Decision Makers.
- Develop requirements analysis documents for the Analytic Dashboard.
- Design and present mockups of reports for the Analytic Dashboard.
- Implement approved reports in the Analytic Dashboard.
- Attend meetings and prepare Ad-Hoc reports.
- Prepare Ad-Hoc reports and dashboards to support monthly and quarterly reviews based on management needs.
- Attend periodic performance review meetings and support the presentation of statistics and performance metrics.
- Summarize meetings with minutes and make reports available for future reference as consolidated reports.
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