Technical Consultant

Job Description - Technical consultant **This is Worldline** Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. **The Opportunity** At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled customer service advisor, then get ready to join our company. We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team. **Customer Scope: Crédit Agricole White Label.** **Day-to-Day Responsibilities** - Technically and operationally support internal customer care teams and external Partners during the implementation phase of key accounts. - Act as a key expert for external needs analysis and to provide solutions to your our customers and partners - Provide training to clients on platform features and Ingenico ePayments products - Provide technical and operational support for key account merchants post implementation or where required if unable to solve in normal support process - Investigate ongoing or new incoming incidents if assigned to you by your manager - Ensure continuity of our merchant business by responding quickly and taking correct measurements - Activities Breakdown on Direct Integration Layer - Analysis of current legacy integration and Payment methods scope - Functional mapping with new Direct API - Proactively identify eligible Merchants to migrate to the new Direct Integration Layer and contact them - Coach Merchants or Integrators on the differences between Legacy and Direct e.g. API calls, SDKs, Payment statues, Error Codes, - Configuration (When required) e.g. Hosted Checkout with 3DS configuration, Fraud, Payment Methods - Validate End to End Merchant testing Reporting to Team leader L2 Client Ops Engineer & Technical Consultants, part of Merchant Care Team Client Services SMB. **Who Are We Looking For** We look for big thinkers. People who can drive positive change, step up and show what’s next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means: - Preferably 1-2 year(s) of working experience in a similar position/environment. - Excellent knowledge of English and French - Very good relational and communication skills (both written & spoken) - You have the "Can-do" attitude - Critical mindset & problem solving - Team player - Eye for details & accuracy - You embrace challenges with a smile - Close interaction with other departments (Sales, Marketing, Development,...). - Good knowledge and general computer culture - Know what is an API, REST architecture, comfortable with Postman or equivalent tool - Know how to read / write JSON - Front-end knowledge (HTML/ CSS / JS) - Knowledge of SQL (fairly basic, doing selects and joins in SSMS) - Have already worked with logging tools (Kibana, Splunk or equivalent) - Background developer (with the objective of knowing how to understand, analyse and correctly escalate the technical issues - in particular - Setting up SDKs without systematically having to go through Product or the DEV team) - Notions of computer security (principles of authentication, cryptography, etc.) **Perks & Benefits** At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also: - Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide. - Work with inspiring colleagues and be empowered to learn, grow and accelerate your career - Information at a Glance **Request ID**:297915 **Posting Start Date**:1/8/25 **Job Area**:Operational Management **Work Site**:Hybrid **Contract Type**:Permanent **Brand**:Worldline **Job Location**:Belgium - Brussels