Technical Consultant Cardiac RHythm Management

**Careers that Change Lives**

CRM (Cardiac Rhythm Management) is where it all started in Medtronic. We are designing, producing, selling and servicing implants and technologies for cardiac rhythm disorders as well as heart failure. Examples are implantable monitors/loop recorders, pacemakers, cardiac defibrillators, and telecardiology equipment. Medtronic is known as a worldwide leader in this domain with a large spectrum of high-quality products, both from a proven efficacy and safety point of view. Innovation is key in Medtronic, and to optimally serve doctors and patients, the product pipeline is in continuous evolution. CRM is offering a wide product portfolio to (cardiac) surgeons, interventional cardiologists and electrophysiologists for state-of-the-art treatment of cardiac diseases.

Two teams are working closely together to promote CRM products: The Account Manager Team and the Technical Consultant Team. Both work in close collaboration to serve our customers and drive sales, including fixed assets and consignment stock management in hospitals. According to a daily planning, the Technical Consultant (TC) provides field support during implantation, follow up and troubleshooting of CRM devices, serving doctors and patients to optimize treatment. The consultant develops in-depth knowledge of our available and upcoming technology and will as well organize product presentations to train colleagues, hospital personnel to promote field product knowledge.
**A Day in the Life**

As a Technical Consultant within the Cardiac Rhythm Management (CRM) unit you maintain and develop business with all customers in Belgium. In the field of Relationship Management, it will be your task to build strong and lasting relationships with interventional cardiologists, surgeons and other hospital staff. Being able to converse fluently in English and Dutch is a must for being successful in this role.

You will position yourself as a critical partner for hospitals in keeping their teams highly skilled and providing excellent case support to deliver optimal patient outcomes. We expect you to be the clinical/technical go-to person for Medtronic CRM products and drive Medtronic’s product loyalty by demonstrating the value of our solutions to hospitals.

**Responsibilities**:

- Daily collaboration with Cardiac Rhythm Management (CRM) field team (Account Managers, Clinical Specialists, CRM Marketing, etc.) following the agreed strategy;
- Provide daily technical support on implantable products and technologies, according to a predefined planning, fixed assets and hospital inventory management;
- Troubleshooting and problem-solving CRM clinical cases and device behavior, both in and outside operation rooms;
- Work together with the accounts managers on discovering and driving commercial opportunities;
- Introduction of new products;
- Continuous training to keep product knowledge up to date;
- Define and fulfill the training needs of customers, develop and deliver educational pathways;
- Showing interest in patient and physician’s needs to propose Medtronic solutions;
- Collaborate with Sales Representatives and Business Ops. on inventory management.

**Must Haves**
- Bachelor or Master degree, ideally in biomedical engineering or technical nursing;
- Experience in medical devices, preferably in cardiology, is welcomed;
- Experience developing relationships and demonstrated influence with cardiologists and other internal medicine specialties;
- Fluent in Dutch, French and English.
- Developed interpersonal relationship-building skills;
- Ability to grasp complex and detailed product knowledge and to be able to communicate this information to customers and patients;
- Although the job is not specifically sales, commercial skills and attitude are mandatory;
- Teaching skills - able to conduct training sessions;
- Flexible hours are provided and required, and travel up to 20%.

**Nice to Haves**
- Passioned for people, electronics and medical technology;
- Ability to work in a team and a sparkling personality.

**We Offer**

We offer a competitive salary and benefits package to all our employees:

- Flexible working environment
- Annual Incentive Plan % depending on company results
- Pension scheme and group discount on healthcare insurance
- Training possibilities via Cornerstone/Harvard Manage Monitor/GetAbstract
- Employee Assistance Program and Recognize (our global recognition program)

**About Medtronic**
Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day