Workflow Support and Administration

**Location**:
Off-site, part-time on-site Mons (Belgium)

**Security Clearance**:
NATO Secret

**Reference No**:
23-03

**Introduction**:
**Skills, knowledge, experience required**:

- A University Degree in Computer Science or similar discipline;
- OR Higher Secondary education and completed higher vocational training leading to a formal technical or professional certification with 2 years of position-related experience;
- OR a Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation in database administration with 4 years of position-related experience;
- The above education requirements may be waived if a prospective incumbent can demonstrate one of the following:

- A minimum of 2 years of experience in the last 7 years with administration and programming of the current HRDS workflow software suite, including GENPACT PNMSoft’s Sequence, as well as GENPACT certificate of completion of training on Sequence, also within the last 5 years;
- A minimum 3 years of experience in the last 7 years with SharePoint administrator as primary job title and function.
- At least 2 years of experience in the last 5 years as an MS SQL programmer working with MS SQL 2016 or later to develop SQL objects including tables, views, and all forms of programmability. Experience must include using SQL Server Management Studio (SSMS) and PowerShell scripts, and should also include SQL Job development;
- Proficiency in English equivalent to or higher than the NATO Standardised Level Profile 3, 3, 3, 3 (i.e., Listening, Speaking, Reading, and Writing skills must be excellent) set in NATO STANAG 6001 (B2, B2, B2, B2 using CEF).

**Duties/role**:

- Designing, maintaining and updating the BPM workflows used to support key core HRDS processes with a primary focus on in and out-processing processes;
- Developing and generating database queries and reports in support of NATO-wide HRDS user community (response time is within 1 and 3 days);
- Supporting the data administration of HRDS (response time is within 1 and 3 days);
- Supporting the HRDS Business Support section in the collection of requirements from the user community and the formulation of requirements and specifications in relation to database operations (response time is within 1 and 3 days);
- Supporting HRDS fielding and acceptance tests, focusing on BPM workflow integration requirements and compliance (2 test events per year);
- Providing expert BPM workflow advice in support of the HRDS Helpdesk and on-site assistance to the users (response time is within 1 and 3 days depending on the priority);
- Performing workflow management for the HRDS systems, including back-up procedures and integrity checking (monthly highlight report);
- Advising and supporting the HRDS Accounts managers related to BPM workflows roles and permissions (on demand, response time is within 1 and 3 days);
- Assisting the HRDS Application Manager in all their duties as feasible in the context of the off-site support services as described in this SOW (as requested by the COTR);
- Conducting regular audits of HRDS workflows, data and accounts to ensure correct usage and conduct (monthly audit reports);
- Assisting, training and supporting HRDS Branch in the use and configuration of the BPM workflow software;
- Assisting the branch’s data protection team by conducting forensic analysis on the HRDS systems’ workflows and transaction logs, and producing reports to support protection of Personal Data held in the HRDS workflows (monthly reports as required);
- Maintaining and updating the current library of HRDS BPM workflows across 2 unclassified networks, both available remotely. Estimate is also to produce 10-15 new workflows/year as required by the user communities;
- Supporting the HRDS Business Support section in the collection of requirements from the user community and the formulation of requirements and specifications in relation to workflows (response time is within 1 and 3 days).

VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575

Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań - Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,