Cyber Operations Management System Tool Manager

il y a 1 jour

Mons, Belgique Enterpryze Consulting Ltd. Temps plein

**Working Location**:Mons, Belgium
- **Security Clearance**:NATO Secret
- **Language**:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience**:

- Proven experience as a System Administrator, - Good knowledge of Atlassian JIRA and/or Confluence as an administrator (not as a user)
- Strong understanding of networking, security principles, and best practices
- Proficiency in scripting languages (e.g., Bash, Python) for automation and customization tasks
- Strong problem-solving skills and the ability to work independently as well as part of a team
- Good communication skills with the ability to convey technical information clearly and concisely
Experience in interfacing with IT Service Management
-

**Desirable Qualifications/Experience**:
In-depth knowledge of JIRA, Confluence, and Bitbucket administration, including installation, configuration, and maintenance**DUTIES/ROLE**:

- Deploy, install, and configure Atlassian JIRA, Confluence, and Bitbucket according to best practices and following NATO security policy and directives
- Implement necessary plugins, add-ons, and integrations to enhance functionality and meet business requirements
- Perform routine system administration tasks including user management, access control, and permissions configuration, using NCSC processes and NCSC IT Service Management Tool
- Raise, track and implement the change requests when a new version of the product is released
- Interface with Atlassian support portal for entering, tracking and bug reports and feature requests
- Monitor system performance, troubleshoot issues, and optimize configurations to ensure reliability and efficiency
- With the assistance of the backup team, conduct regular backups and implement disaster recovery procedures to safeguard critical data
- Implement security measures and protocols to protect sensitive data and ensure compliance with NATO security policy and directives
- Provide technical support and troubleshooting assistance to users, resolving issues promptly to minimize disruptions
- Develop and maintain documentation, and resources to educate users on best practices, tips, and tricks for utilizing Atlassian tools effectively Performs other duties as may be required
- Collaborate with other teams and stakeholders to integrate Atlassian tools with existing systems and workflows
- Customize workflows, forms, and dashboards to align with specific project requirements and team preferences
- Stay informed about the latest features, updates, and trends in
- Atlassian products and related technologies
- Evaluate and recommend new tools, plugins, or configurations to enhance productivity, collaboration, and innovation within the organization
- Performs any other duties if requested

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