Cyber Operations Management System Tool Manager

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

**Who we are supporting**

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

**The program**

**Assistance and Advisory Service (AAS)**

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

**Role Duties and Responsibilities**
- Deploy, install, and configure Atlassian JIRA, Confluence, and Bitbucket according to best practices and following NATO security policy and directives.
- Implement necessary plugins, add-ons, and integrations to enhance functionality and meet business requirements.
- Perform routine system administration tasks including user management, access control, and permissions configuration, using NCSC processes and NCSC IT Service Management Tool.
- Raise, track and implement the change requests when a new version of the product is released.
- Interface with Atlassian support portal for entering, tracking and bug reports and feature requests.
- Monitor system performance, troubleshoot issues, and optimize configurations to ensure reliability and efficiency.
- With the assistance of the backup team, conduct regular backups and implement disaster recovery procedures to safeguard critical data.
- Implement security measures and protocols to protect sensitive data and ensure compliance with NATO security policy and directives.
- Provide technical support and troubleshooting assistance to users, resolving issues promptly to minimize disruptions.
- Develop and maintain documentation, and resources to educate users on best practices, tips, and tricks for utilizing Atlassian tools effectively. Performs other duties as may be required.
- Collaborate with other teams and stakeholders to integrate Atlassian tools with existing systems and workflows.
- Customize workflows, forms, and dashboards to align with specific project requirements and team preferences.
- Stay informed about the latest features, updates, and trends in Atlassian products and related technologies.
- Evaluate and recommend new tools, plugins, or configurations to enhance productivity, collaboration, and innovation within the organization.
- Performs any other duties if requested.

**Essential Skills and Experience**
- Proven experience as a System Administrator,
- Good knowledge of Atlassian JIRA and/or Confluence as an administrator (not as a user).
- Strong understanding of networking, security principles, and best practices.
- Proficiency in scripting languages (e.g., Bash, Python) for automation and customization tasks.
- Strong problem-solving skills and the ability to work independently as well as part of a team.
- Good communication skills with the ability to convey technical information clearly and concisely.
- Experience in interfacing with IT Service Management.

**Desirable** **Skills and Experience**
- In-depth knowledge of JIRA, Confluence, and Bitbucket administration, including installation, configuration, and maintenance.

**Education**
- post.

**Working Location**
- Mons, Belgium

**Working Policy**
- On-Site

**Travel**
- Some travel to other NATO sites may be req