Change Manager

Locatie:
**Bank Degroof Petercam SA**
***

**Belgium**
- Rue De L'Industrie 44,
- 1040 Brussels

Degroof Petercam is a unique blend in many ways: we bring together different expertise under one roof. We have Belgian roots, and we operate internationally. For more than 150 years, we have been an independent financial partner for institutional investors, companies and private clients and we have our own decision-making powers. In addition, we are constantly on the move to serve our clients in the best possible way. At Degroof Petercam Private Banking, expertise is at the service of our clients. We offer them solutions in close collaboration with other departments such as asset management, estate planning, lending, private equity, art advisory and corporate finance. The goal of Degroof Petercam is to manage personal or professional assets of clients, protect them against unforeseen events, finance their projects, diversify their investments and give them a social dimension.

Context

As a Change Manager, you will be responsible for managing and coordinating change initiatives within our private banking environment. This includes digital transformation projects such as core-banking, CRM, and others. Your role will be pivotal in ensuring the smooth transition of changes within the organization, minimizing disruption and maximizing benefits.

You will report directly to a member of Management Team.

Your Position

Key Responsibilities:

- Change Management Strategy: Develop and implement comprehensive change management strategies to support the successful implementation of business initiatives and organizational & regulatory changes in the private banking sector. Align change management efforts with overall business objectives and stakeholder expectations.
- Stakeholder Engagement: Engage and collaborate with key stakeholders, including senior management, business unit leaders, project teams, and employees, to effectively communicate change objectives, manage expectations, and secure buy-in for proposed changes. Foster a culture of open communication, active participation, and collaboration to drive successful change adoption.
- Change Impact Assessment: Conduct thorough change impact assessments to identify potential risks, challenges, and opportunities associated with proposed changes. Develop mitigation strategies and action plans to address identified risks and minimize negative impacts on client experience, employee productivity, and operational effectiveness.
- Change Communication and Training: Develop and deliver clear and concise change communication plans and training programs to ensure that employees and relevant stakeholders are well-informed and equipped to adapt to change. Use various communication channels and methods to effectively disseminate information, address concerns, and provide ongoing support throughout the change process.
- Change Implementation and Monitoring: Lead the execution of change initiatives, ensuring that all necessary resources, timelines, and deliverables are identified and managed effectively. Monitor progress, track key performance indicators, and provide regular status updates to stakeholders. Proactively identify and address any implementation roadblocks or resistance to change and develop strategies to mitigate risks and maximize adoption.
- Change Readiness and Adoption: Assess the readiness of individuals, teams, and the organization as a whole to embrace change. Implement change management methodologies and tools to facilitate smooth transitions and encourage widespread adoption of new processes, systems, and procedures. Provide coaching and support to employees to help them navigate and succeed in the changing environment.
- Continuous Improvement: Continuously evaluate the effectiveness of change management strategies and processes, seeking opportunities for improvement. Stay updated on industry best practices, emerging trends, and regulatory requirements related to change management in the private banking sector. Leverage insights to enhance change management frameworks and ensure alignment with evolving business needs.

Your Profile
- 5 to 10 years of experience in Change Management.
- Experience in (digital) transformation projects (core-banking, CRM, etc).
- Trilingual with excellent communication skills.
- Deep understanding of the banking business
- Proven ability to build and maintain strong relationships with a diverse set of internal and external constituencies including senior level executives, legal, technical, operational, and administrative resources.
- Strong problem-solving and project management skills.
- Ability to work effectively in a fast-paced, high energy, team-oriented environment.
- Ability to multi-task and perform effectively under pressure.

Qualifications and Skills:

- Master Degree in Management, Communication, or similar experience.
- Proven experience (5-10 years) in change management, preferably in the financial services industry.
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