Customer Service Representative

**Customer Service Representative** **-** **(**30010948**)**

**Description**

**Why Ansell?**

Discover more about our company, our people, and our values by visiting us at Ansell

Ansell is looking for a **Customer Service Representative**to join our team in **Brussels, BE.**

In this position you will ensure maximum customer satisfaction by effectively managing their regional or business-specific customer portfolio and coordinating all internal customer service processes in collaboration with departments such as Sales, Logistics, Marketing, Credit & Control, and Master Data.

**What benefits and opportunities does Ansell offer?**
- Competitive compensation, including a performance-based annual incentives
- Flexible and hybrid schedule
- A culture of belonging and inclusion, collaboration thrives, and everyone feels seen, heard, and empowered—across our global community
- Ansell University programs to develop professional and interpersonal skills
- Opportunities to advance and grow within the company
- Meal vouchers, medical insurance, group insurance, public transport ticket, parking space available at the office, net allowance

**What your role will be?**

Collaborating with our cross functional teams, and reporting to the Sr Manager, Customer Experience, you will have the opportunity to:

- Serve as the primary contact for assigned customers, ensuring timely and accurate product delivery.
- Manage orders, backorders, pricing, and service complaints, providing proactive solutions and updates.
- Maintain accurate customer pricing and contract data in the system; resolve pricing issues with Sales and Credit & Control.
- Monitor open orders, prepare order/shipment/backorder reports, and share customer experience insights.
- Track sample deliveries and follow up on customer feedback.
- Support Sales with commercial activities and ensure timely issuance of customer compensations.
- Ensure accuracy of all operational activities in ERP systems.
- Provide backup support within language capabilities and train newly hired CSRs.

**Mission-Critical Results**:

- Strong, collaborative relationships with customers and internal teams.
- Customer needs are well understood, documented, and addressed promptly.
- Timely and accurate task execution with service KPIs consistently met.
- Issues are resolved proactively and escalated when needed.
- Effective cross-functional cooperation with departments like Sales, Logistics, Supply, and Credit & Control.

**What will you bring to Ansell**?**
- Demonstrated previous in international customer support experience.
- Strong analytical skills and understanding of the end-to-end OTC process.
- Customer-focused with a commercial mindset.
- Strong communication, presentation, and interpersonal skills.
- Detail-oriented, organized, resilient, and results-driven.
- Adaptable team player with a proactive and quality-focused approach.
- Fluent in English and French; additional European language is a plus.
- Strong alignment with Ansell Values:
**Whatever you do, take PRIDE**:
o Passion

o Reliable

o Integrity

o Deliver

o Empowerment

**Please submit your resume in English.**

**EEO Statement**

**Our Commitment to Belonging and Inclusion**

Ansell’s vision is about creating safe spaces where all perspectives are valued alongside individual contributions.

When we say that everyone deserves to belong, feel included and empowered at work, it's not just words. We want applicants to know that we endeavor to create an inclusive environment that will consider all, regardless of age, gender, background, disability, veteran status, or experience alone It’s what drives Ansell as an organization towards a workforce that reflects the communities in which we operate, it’s what drives us to serve our customers and stakeholders with pride, and it’s what differentiates Ansell.

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**Primary Location**: Belgium-Brussels-Brussels

**Work Locations**: BE Brussels Riverside Business Park-Block J Riverside Business Park-Block J Internationalelaan 55 BRUSSELS 1070

**Job**: Sales

**Organization**: Commercial EMAP

**Schedule**: Full-time

**Job Type**: Standard

**Job Level**: Associate

**Travel**: No

**Job Posting**: Aug 5, 2025, 3:03:10 AM