Product Owner Sales and Quotation Management

About the Role

As Product Owner of Sales and Quotation Management (SQM), part of the Customer Interactions Tribe, you report to the Business Lead and are responsible for defining, producing, releasing and maintaining business critical software deliverables within the Salesforce and Conga environments.

About the Role

As the Customer Interactions Tribe we are a passionate group of people with a mission to enable our customers to have an effortless and meaningful experience interacting with Swift. Our ambition is to ensure our external customers can be autonomous and can easily find, learn about, order, activate, adopt and operate our products and services.

Experience

At least 3+ years of relevant experience in the following areas or a combination of those; product owner, senior functional/technical analyst, development manager, delivery manager in a Salesforce environment with a preference to CPQ.

Ability to communicate effectively in multiple business areas (e.g., marketing, sales, finance, operations, technology).

Key Responsibilities

Managing the product:

- Develop product vision/product roadmap and synchronize it with the Tribe Lead, Business Lead and your peer Product Owners
- You think big (but you also appreciate small improvements)
- Act as owner of technical escalation toward the vendors (Salesforce and Conga)
- Act as owner of product escalation from the business
- Act as an ambassador of your squad towards the internal stakeholders
- Interact and collaborate with customers of the squad to understand their needs related to the products/solutions provided by the squad
- Define commercial and technical product specification, including performance/compliance/ security requirements
- Define functional and non-functional product requirements; make sure they are complete, integral and consistent; the sole source of requirements for the squad
- Make sure the product adheres to the highest quality standards, including releasing security patches
- Have a continuous improvement mindset with a focus on efficiency, automation and quality improvement

Setting targets and work priorities:

- Build the squad backlog in terms of user stories, prioritize its items to achieve business goals and continuously keep the backlog up to date
- Participate in planning, squad & product backlog refinement meetings
- Maintain good contact with success management of the vendors (Salesforce and Conga) and liaise with them to keep up to date with new capabilities and product roadmaps
- If needed, scope a minimum viable product (MVP) for new capabilities, taking into account existing resource constraints and sustained development of the product
- Take the lead for your squad and participate in the preparation for the quarterly held tribe ceremonies: Quarterly Business Review, Big Room Planning and Objective and Key Result definition to reaffirm priorities and clarify the requirements
- Interact with other squads of the Quote to Cash area and/or Salesforce area as part of squad synchronization ceremonies to implement cross-squad tasks and activities
- Innovate and connect the dots: challenge the status quo, and think out of the box for alternative/most efficient solutions

Participate in squad development:

- Monitor overall squad performance on a daily basis in collaboration with the agile coach
- Responsible for defining the set of necessary competencies in the squad, in cooperation with the chapter leads
- Support chapter leads in determining the resource allocation
- Provide regular feedback on squad members’ performance

Competency Profile
- Takes Accountability for Delivering Results
Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; flexible and responsive to change: follows through to ensure delivery and closure or escalates as needed.
- Demonstrates Operational Excellence
Sets clear standards for quality of work; adheres to / encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction
- Expands knowledge
Translates creative ideas into plans or projects for the business; demonstrates a commitment to learn and develop self and others; takes accountability to ensure knowledge is retained and shared to advance organisation capability and gain business advantage.
- Business Understanding and Commercial Sense
Applies understanding of how different divisions contribute to meeting SWIFT's business objectives; understands market drivers of success and encourages changes to improve offerings while optimising commercial performance; owns the product vision and is able to say “no” when not in line with the agreed product vision and roadmap.
- Builds and reinforces customer relationships
Builds and maintains effective working relationships with a range of customers