Customer Success Team Lead
il y a 2 jours
**Who we are** Optimile offers a white label charge point operator (CPO) and mobility service provider (MSP) platform for charging infrastructure to professional customers worldwide. Optimile is based in Ghent, Belgium, operates in seven countries and numbers more than 6000 customers worldwide. The shareholders of Optimile are BNP Paribas Fortis, Touring and AG Insurance. **Your role** The key focus of your role will be on providing technical support to end-customers on a variety of issues relating to our products as well as providing coaching and mentorship to a team of Customer Success Coaches. This is a hybrid role that will require frequent multi-tasking between management, technical and business activities. **Responsibilities** - You handle customers & partner requests in a friendly, professional manner. - You partner with development and sales to align customer activities with the business case and strategy. - You prepare and educate customers on new features and releases. - You learn the features of our products and are able to explain them to our customers. - You are responsible for describing and escalating issues through the appropriate internal channels. - You serve as the voice of the customer and collect feedback to drive continuous improvement across all Showpad functional areas. - You work out the "best practice solutions" and create guides for internal and external use. - You help where needed and are responsible for general support. - Lead, coach and empower the customer success team to be successful in their roles - Assist team with executing growth and optimization strategies for our customers - Oversee escalations **Requirements**: - You have a Bachelor’s degree or equivalent by experience. - Experience in a technical supporting role is a must have. - You have strong administrative skills with a huge sense of responsibility. - Dutch is your native language, but you are also fluent in English and French (both spoken and written). - You have the ability to resolve (IT-technical) issues. - You are client service oriented. - You have the ability to translate technical documentation into comprehensible info for customers. - You are able to deal with high volumes of questions coming from users and partners. - You are customer-oriented and keep calm under pressure. - You are interested in the digital world (software) and have the ability to work cross-functionally. - Good knowledge and understanding of the mobility and/or EV industry is an asset but not a must. **Benefits** - Join the fast growing world of electric vehicle development and mobility-as-a service within a fast growing scale-up. - An open environment where you can continuously develop yourself. - A fast-growing company, with a dynamic, open and ambitious team. - Team spirit, quality and high-level service are important values. - Flexible working. - An excellent employee benefits program and training possibilities. - A full-time contract for an indefinite period.
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Customer Success Manager
il y a 2 jours
Gent, Belgique Realo Temps pleinDo you enjoy solving people’s problems? Are you happy when others are happy? How about putting a smile on someone’s face? Well, lucky you (and us)! We are looking for a Customer Success Manager on a full-time basis to provide our customers with an optimal journey from day one. At Realo, we help consumers and real estate professionals sell, let, buy, or...
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Customer Success Specialist
il y a 1 semaine
Gent, Belgique Twee punt Nul careers Temps pleinVACATURECustomer Success Specialist Voor een softwareleverancier in de drankensector zoeken we een klantgerichte Customer Success Specialist. Je komt terecht in een klein, hecht team dat bedrijven ondersteunt met gebruiksvriendelijke software voor administratie, planning en rapportage. Klanten rekenen dagelijks op deze oplossing om hun operationele processen...
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Customer Success Associate
il y a 2 jours
Gent, Belgique Apryse Temps plein**The Role**: **Responsibilities**: - Assist in building and maintaining customer relationships, focusing on product adoption, satisfaction, and retention. - Provide basic technical and product support to help customers maximize value, including managing escalations when necessary. - Help navigate the contract renewal process and keep stakeholders informed...
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Customer Success Specialist
il y a 2 semaines
Gent, Belgique basalte Temps pleinBen jij een klantgerichte talenknobbel die graag het eerste aanspreekpunt vormt voor vragen uit binnen- en buitenland? In deze rol als Customer Success Specialist help je onze klanten verder én ondersteun je onze internationale accountmanagers zodat alles vlot en professioneel verloopt. Een gevarieerde functie binnen een high-end, designgedreven omgeving.In...
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Customer Success Manager
il y a 16 heures
Gent, Belgique Cross International Temps pleinHet bedrijf Morrow en de functie.Morrow is een pionier op het vlak van een van de belangrijkste innovaties in de optische sector voor de komende jaren. De optische technologie van Morrow richt zich op de ontwikkeling van lenzen met instelbare focus, met als doel het comfort voor mensen met presbyopie te verbeteren.Met het hoofdkantoor in Gent bereidt Morrow...
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Operations Lead
il y a 6 jours
Gent, Belgique orderBilly Temps pleinOperations Lead Gent Billy is de pionier in bestel & betaal software. Wij bouwen technologie die de hospitality wereld slimmer en efficiënter maakt. We zitten in een sterke groeifase, met internationale ambities en zoeken een Operations Lead die structuur brengt, processen opschaalt en ervoor zorgt dat onze klanten elke dag opnieuw een optimale ervaring...
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Customer Configuration Specialist
il y a 2 jours
Gent, Belgique Lightspeed Commerce Temps plein**Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! As a Customer Configuration Specialist, you will assist our customers in becoming successful with our product. Since their success, is our success! You will be part of our launch services team within...
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Team Lead Data Management
il y a 2 jours
Gent, Belgique VIB Data Core Temps plein**Context**: VIB (Vlaams Instituut voor Biotechnologie) is an entrepreneurial non-profit research institute, with a clear focus on ground-breaking strategic basic research in life sciences and operates in close partnership with the five universities in Flanders. The VIB Data Core is a new initiative that will offer hardware, software, and data-related...
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Purchasing Team Lead
il y a 6 jours
Gent, Belgique Foodbag Temps pleinBij Smartmat maken we beter eten makkelijk.We zijn de onderneming achter sterke merken zoals Foodbag.be (dé Belgische maaltijdbox), Foodprepper (de snelste maaltijdbox) en 15gram.be (de populairste kookblog van Vlaanderen). Met een passie voor kwaliteit en gezonde voeding leveren we maaltijdboxen en verse ingrediënten rechtstreeks aan huis. We geloven in...
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Team Lead Data Analysis
il y a 2 jours
Gent, Belgique VIB Data Core Temps plein**Context**: VIB (Vlaams Instituut voor Biotechnologie) is an entrepreneurial non-profit research institute, with a clear focus on ground-breaking strategic basic research in life sciences and operates in close partnership with the five universities in Flanders. The VIB Data Core is a new initiative that will offer hardware, software, and data-related...
