Shift Leader

**The Standard Brussels**:
**Shift Leader**:
Opening in early 2025, The Standard, Brussels marks the hotel brand’s third outpost in Europe. Set in the city’s Northern Quarter, The Standard, Brussels brings the brand’s design, culture and activation-driven philosophy to Belgium.

With 180 guestrooms (plus 20 residences), the modern, new-build project features many stages for The Standard’s renowned day
- and nightlife. A ground-floor greenhouse welcomes guests and locals into the lobby lounge, restaurant, and terrace. Upstairs, The Rooftop features its own restaurant, bar and garden—set to become a neighbourhood destination. Throughout the building, additional public and private event spaces are platforms for happenings.

The Standard, Brussels will welcome a new set of creative, dynamic guests into the brand ethos. In Brussels, The Standard’s signature mix of playful, sophisticated, unexpected hospitality finds roots and resonances in local culture. The simple premise behind The Standard is that it is anything but. Founded in 1999, the goals of every Standard are to up the aesthetic stakes and defy convention while attending to every detail, embracing our local communities, providing a welcoming and inclusive environment for our teams and, of course, delivering a smashing good time for our guests.

We are defined by our richness of personality, diversity of background and lifestyle and are now looking for an **Shift Leader** who will embody our ‘Anything but Standard’ ethos as we commence our pre-opening period.

**Your role**

As the **Shift Leader** for The Standard, Brussels you will work in partnership with the Front Office Manager and support all aspects of our Front Office operations team; to create a seamless arrival and departure experience (as well as everything between) for our guests.

You’ll also oversee and be directly responsible for quality and service across the rooms division, ensuring the team are fully trained throughout the full guest journey and our service standards. You’ll have a meticulous eye for detail and work in partnership with the Executive Housekeeper to oversee all accommodation services on the day, making sure room allocations, VIPs and guest requests are arranged by our Guest Experience team, and our Guest Accommodation and public areas are presented and staged correctly to welcome guests.

During the pre-opening period you will work closely with our Front Office Manager team to support our PMS build and room inventory is loaded and that all PMS guest routing at set up is complete ready for opening. With 200 guest rooms and residences there is a large amount of FF&E to order and place in each individual bedroom, as well as our smaller operating supplies and equipment across the hotel ahead of our opening date. You will also support the full recruitment, onboarding, and training of the front office team as part of the opening.

As a natural team leader, you remain calm during challenging situations whether it involves guest complaints, scheduling issues or staff members. No two days are ever the same and you will need to flexible to adapt to changing situations whenever they arise, be it a busy day, coordinating any maintenance issues with the property team, dealing with an emergency situation or supporting other areas of the hotel when issues arise.

Your keen eye for details means that you never miss a thing, and your presence within the operation once we are open will ensure that our property is maintained meticulously and each area staged to optimize our guest’s experience. In addition to overseeing your team and service delivery there are a number of additional management duties you will undertake.

This is not a ‘Standard’ Assistant Front Office Manager role so you will need to have serious stamina and passion, be highly social, upbeat, and friendly; confident and handle pressure well; thrive in a high-volume, high-energy environment and able to work equally well both independently and as part of a wider senior management team.

**Do you have what it takes to be our Shift Leader at The Standard, Brussels....**

A **minimum of 3+ years’ experience** as an **Shift Leader or** **Front Office Supervisor** gained within a similar Lifestyle Hotel or large 4- or 5-star Hotel in Brussels is essential for this role

In addition to this you may also have.
- A sold understanding of all Hotel and Front Office operations and the creation of operating procedures
- Ideally have pre-opening Hotel Experience with strong project management skills
- A solid understanding of the Brussels Hotel market, local business requirements and understanding of the local labour market
- A background in a large Hotel +200 bedrooms
- Have previously led and managed a large team
- Experience across a range of management disciplines, with exceptional attention to detail and the ability to work on multiple projects simultaneously
- Experience of using Opera / Opera Cloud PMS and Knowcross is preferred wit